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Customer Service Representative WFH (Must live in AZ)

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Customer Service Representative WFH (Must live in AZ)
$17/hr. + quarterly bonuses (average $700)
Must live in UT, NV, AZ, NM, ID, or WY

PrincePerelson is hiring for Customer Service Representatives to join a growing company who is known to provide a trustworthy and impact product to their customers. This company also provides a fun work environment, amazing healthcare benefits, and lots of employee perks.

We are looking for people that are goal oriented, driven, and who are extremely passionate about providing exceptional customer service. If you are looking to advance your career while being in a fun environment, then you belong on our team! We are interviewing now and can’t wait for you to apply!

Requirements:

  • Minimum 1 year in a call center setting.
  • Proficient in phone communication and verbal skills, with a keen ability to actively listen
  • Familiarity with CRM systems and their practices
  • Customer-centric approach with adaptability to various personality types
  • Strong multitasking abilities, adept at setting priorities and managing time effectively

What you’ll do:

  • You will handle customer inquiries via inbound calls

  • You’ll provide an amazing service to all customers with clear and accurate information.

  • You will research unique inquires to provide a resolution or escalate inquire if needed.

  • You’ll be responsible for following up with all customer inquiries via phone, email, and chat platforms.

  • You will use internal resources to solve inquiries and keep customer notes in the company database.

Why you want to work here:

  • Career advancement opportunities

  • Amazing health, dental, and vision benefits

  • 401 K Match Plan and PTO Policy

  • Tuition Reimbursement Opportunities

  • Extremely fun and casual working environment

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

#INDUT

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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