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Customer Service Representatives

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<strong>Position : Customer Service Representative<br><br></strong><strong>Location : Covington, GA<br><br></strong><strong>Duration : 12 Months contract<br><br></strong><strong>Total Hours/week : 40.00<br><br></strong><strong>1st Shift<br><br></strong><strong>Client: Medical Device Company<br><br></strong><strong>Level Of Experience: Entry Level <br><br></strong><strong>Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)<br><br></strong><strong>Job Description<br><br></strong><ul><li>This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs. </li><li>He or she will possess strong interpersonal skills with the ability to listen and anticipate the customer’s needs. </li><li>He or she will work with a team of talented, professional individuals processing orders for innovative medical devices that provide superior clinical benefits to patients and care givers. </li><li>This position reports to the Customer Service Supervisor, Order Processing Team. </li><li>He or she works very closely with the Supervisor and Team Leads to ensure the department’s stated goals and quality standards are achieved. </li><li>The duties of this position will adjust to the needs of the business as it grows.<br><br></li></ul><strong>Essential Duties And Responsibilities Include The Following<br><br></strong><ul><li>Provide primary phone line coverage.</li><li>Process all customer orders via phone, email and fax transmittal.</li><li>Process charity orders.</li><li>Monitor the Customer Service email box.</li><li>Monitor the Customer Service voice mailbox.</li><li>Manage client email and phone Help Lines.</li><li>Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.</li><li>Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.</li><li>Adheres to and ensures compliance with client guidelines, protocols, and policies.</li><li>Other duties may be assigned as required.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Exceptional interpersonal skills with the ability to “read” customers and display patience when working with people.</li><li>Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.</li><li>Ability to multitask using dual monitors, while working in multiple systems.</li><li>Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.</li><li>Ability to work with and maintain confidential information.</li><li>Ability to resolve potentially stressful customer interactions.</li><li>Excellent organizational skills.</li><li>JDE experience desirable.</li><li>Demonstrated excellence in the continuous handling of meticulous detail.</li><li>Excellent data entry, proofreading, and typing skills.</li><li>Skilled in solving basic math equations.</li><li>All job duties to be performed under supervision.<br><br></li></ul><strong>Education And/or Experience<br><br></strong><ul><li>High School Diploma Required.</li><li>Some College preferred.</li><li>Customer Service Call Center Experience preferred or equivalent.</li><li>Experience in Medical Device CS or Clinical environment a plus.<br><br></li></ul><strong>Language Skills<br><br></strong><ul><li>Excellent English verbal and written communication skills.</li><li>Second language a plus.</li><li>Communication in this job is often with hospital professionals. </li><li>This requires a special set of skills, knowledge, and experience. </li><li>Previous work in a clinical setting preferred.<br><br></li></ul><strong>Mathematical Skills<br><br></strong><ul><li>Ability to solve basic math equations.<br><br></li></ul><strong>Reasoning Ability<br><br></strong><ul><li>This position requires the ability to adapt to new, rapidly developing challenges.</li><li>Attention to detail is paramount.</li><li>Ability to learn quickly is a must.</li><li>Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.<br><br></li></ul><strong>Physical Demands<br><br></strong><ul><li>This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.<br><br></li></ul><strong>Work Environment<br><br></strong><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>This individual generally will work in an office environment with moderate noise.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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