Customer Service/Sales Representative

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Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer support and possess strong communication skills. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. The Customer Service Representative will be responsible for managing customer interactions through various channels, including phone, email, and chat.

Responsibilities

  • Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
  • Maintain accurate records of customer interactions and data entry into the system.
  • Demonstrate excellent phone etiquette while communicating with clients.
  • Assist in sales efforts by identifying opportunities to upsell or cross-sell products and services.
  • Collaborate with team members to enhance client services and improve overall customer satisfaction.
  • Analyze customer feedback to identify trends and suggest improvements in service delivery.

Qualifications

  • Previous experience in a call center environment or customer service role is preferred.
  • Bilingual or multilingual candidates are highly desirable.
  • Strong computer skills with proficiency in Microsoft Office applications.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
  • Proven ability to handle cash transactions accurately (if applicable).
  • Typing skills with attention to detail for data entry tasks.
  • Strong analysis skills to assess customer needs and provide tailored solutions.
  • A positive attitude, strong work ethic, and the ability to work collaboratively within a team environment. Join us in delivering exceptional service that makes a difference!

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

  • Flexible schedule

Work Location: In person

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