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Customer Service/Sales Representative

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We are seeking motivated individuals to join our team as a Customer Service and Sales Representative. This is a full-time, entry-level role built for candidates who want to grow in sales, customer service, and account management while representing advanced fiber internet, wireless, and home connectivity services.

Responsibilities of a Customer Service and Sales Representative

  • Promote fiber internet, wireless, and telecommunications services to new and existing customers
  • Assist customers with service activations, account changes, billing inquiries, and plan upgrades
  • Deliver excellent customer service while achieving sales goals
  • Meet and exceed daily and weekly sales performance targets through promotions and bundled services
  • Maintain accurate customer accounts, sales activity, and account management records
  • Represent the company with professionalism, industry knowledge, and customer-first service
  • Collaborate with team members to achieve sales, customer satisfaction, and business development goals

As a Customer Service and Sales Representative, you will connect with customers directly, explain fiber internet and wireless service options, and assist with account activations, billing support, service upgrades, and product recommendations. This role offers weekly pay, uncapped commission, and advancement into leadership and management positions.

What We’re Looking For

  • Strong sales, customer service, and communication skills
  • Interest in telecommunications, fiber internet, wireless services, and account management
  • Goal-oriented individuals who thrive in a sales-driven, customer-focused environment
  • Team players motivated to grow into sales management, leadership, and account executive positions
  • Previous sales, customer service, or retail experience is helpful but not required

What You’ll Gain

  • Hands-on training in telecommunications, customer service, and fiber internet sales
  • Advancement into sales manager, account executive, and leadership roles
  • A collaborative team environment where performance and growth are rewarded
  • The opportunity to represent advanced fiber internet, wireless, and home services in Spokane

Job Type: Full-time

Pay: $800.00 - $1,400.00 per week

Benefits:

  • 401(k)
  • On-the-job training
  • Professional development assistance

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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