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Customer Experience Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As the front-line representative of our company, you will be responsible for delivering exceptional service to our valued customers.

Key Responsibilities:

  • Provide clear communication, smooth logistics, and deliver premium customer experience at every step.
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off.
  • Communicate proactively with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
  • Deliver vehicles directly to customers and provide an overview of the rental vehicle.

Requirements:

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
  • Professional, friendly demeanor with a focus on customer satisfaction.
  • Strong verbal and written communication skills.
  • Technologically proficient and comfortable using various mobile devices.
  • Valid Driver's License.
  • Must be 18 years of age and legally authorized to work in the United States.
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills.
  • Flexibility to work various hours not limited to evenings, weekends, and holidays.
  • Willingness to work outdoors in all weather conditions.

Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental, and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Above perks may vary based on full-time/part-time status and location.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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