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Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
#LI-KantarMedia
Job Details
Panel Services Executive
London, Westgate
Hybrid: 2 days in the office.
Kantar is the world's leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape.
Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.
Job Details
Project Origin has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to BBC to YouTube) - we've pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement.
Our Origin Service Centre Execs are the key relationship holders between Kantar and our Origin panel members, delivering an excellent level of service and important support to our panel. In the role of Origin Service Centre Exec, you would work closely with our Origin Regional Solution Techs and all other Origin teams to ensure a seamless client-centric service to our Panel.
Tasks & Responsibilities
- Contacting panel members to book appointments for our Origin Solutions & Service Techs to visit, either a first-time installation or revisit
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
- Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks
- Capturing information from technicians about the equipment in the panel members homes and updating a central database
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service
- Providing support on ad hoc projects and initiatives
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Work with the wider Origin team to ensure SLA's (Service Level Agreements) and project deadlines are met
Your Profile and Key Skills
- Communication - excellent relationship building and communication skills with internal stakeholders and panel members
- Customer service - Polite and professional telephone manner with a positive attitude towards problem solving
- Collaboration - proactive and strong self-motivated team player who is happy to lend a hand when needed
- Problem solving - ability to work in a fast-paced environment with demonstrable experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
Our Offer
At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Country
United Kingdom
Why join Kantar?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
