Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Support Officer

Other Jobs To Apply

No other job posts for this day.

<ul><li>Careers</li><li>Customer Support Officer<br><br></li></ul>Customer Support Officer<br><br>Retail Network Operations<br><br><ul><li> Full-Time, On-site || Posted on: 16 June 2025<br><br></li></ul><strong>Job Description<br><br></strong>As a Customer Support Officer at National Lottery, you will play a key role in assisting and providing customers with the best playing experience. The Customer Support Officer is responsible for maintaining customer satisfaction and assist betting store attendants through the provision of problem-solving procedures and resources. The Customer Support Officer is also responsible for driving and delivering best practices, knowledge-based content, and escalation procedures that ensure the delivery of exceptional support and service to customers and attendants. Reporting to the Customer Support Supervisor, the Customer Support Officer must direct, lead and assist customers and store attendants and give them feedback to maximise performance, whilst liaising with other departments, top management, and third parties to gather information and swiftly resolve issues. The Customer Support Officer shall handle customer complaints and enquiries as well as promoting and safeguarding Responsible Gaming practices.<br><br><strong>Responsibilities<br><br></strong><ul><li>Ensuring all relevant communications, records and data are updated and recorded in the CRM System</li><li>Assist customers with queries</li><li>Assist betting store attendants with problems they encounter</li><li>Escalating with other superiors, departments, top management, and third parties to resolve issues in a timely manner</li><li>Implementing escalation procedures with internal departments, for complaints and suggestions and other day-to-day operations</li><li>Take calls from customers and store attendants</li><li>Recommend changes in procedures to improve efficiency</li><li>Follow all Company and Customer Support policies and procedures</li><li>Ensure that stakeholders receive outstanding service and customer support</li><li>Handling of important communication with stakeholders</li><li>Swiftly and accurately identify and resolve emerging issues</li><li>Provide appropriate solutions and/or alternatives</li><li>Provide accurate and complete information</li><li>Log all calls, complaints, incidents received by stakeholders and keep service requests updated in the company CRM</li><li>Keeping record of customer interactions including filing of relevant documents</li><li>Properly handle, escalate and monitor major and/or unresolved issues</li><li>Handle suggestions and complaints</li><li>Carry out effective hardware troubleshooting, whenever needed</li><li>Identify and escalate critical issues to top management</li><li>Recognize, document, and alert the management team of trends in calls</li><li>Follow up on Service Requests to ensure resolution</li><li>Surveillance by means of CCTV monitoring</li><li>Handle CCTV Footage Requests according to establish procedures</li><li>Handling of online (lottery.mt) queries, whenever needed</li><li>Report any noticed suspicious behaviour, be it of compliance, regulatory or procedural nature</li><li>Promptly respond to any incidents needing corrective intervention</li><li>Diagnose errors or technical problems and determine proper solutions minimising downtime</li><li>Cooperate while sharing knowledge and information with all internal teams and external stakeholders</li><li>Maintain excellent communication, exceptional organisational ability, and great attention to detail</li><li>Pre-empt and identify issues while suggesting solutions</li><li>Keeping current with all company’s product information, promotions, and advertisements<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Proficient in relevant computer and Microsoft Office applications and familiarity with CRM systems</li><li>Shows ability in monitoring and maintaining computer systems</li><li>Be smart and have a pleasant personality</li><li>Be able to work as part of a team on a shift basis</li><li>Ability to troubleshoot technical equipment</li><li>Possession of a clean police conduct</li><li>Any customer support experience together with knowledge of lottery, sports betting, Slots and bingo games will be considered an asset</li><li>Excellent data entry and typing skills</li><li>Strong command of verbal and written communication in the English and Maltese language</li><li>Ability to multitask effectively and handle stressful situations without supervision</li><li>Be flexible to team needs. Availability to work shifts and weekends as required</li><li>Maintain excellent communication with all stakeholders, exceptional organisational ability and high attention to detail</li><li>Must work well both individually and as part of a team</li><li>Knowledge of dealing with customers</li><li>Customer focus and adaptability to different personality types</li><li>Strong phone and verbal communication skills along with active listening</li><li>Experience in customer service is essential</li><li>Team management experience</li><li>Possess leadership skills to train, motivate and assess the Customer Support Team</li><li>Ability to prioritise, manage, assign and monitor multiple open cases at any given time</li><li>While similar work experience is preferred, on-the-job training will be provided<br><br></li></ul>Email: hr@lottery.mt<br><br>Helpline: (+356) 2600 7000<br><br>Apply for this job

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts