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Customer Support Representative

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Description

D&L Parts Company, formerly known as D&L Appliance Parts, was established in 1955. Our American, family-owned company was created for the everyday handyman in need of the right parts, but unwilling to pay big box stores prices. Over the last 65 years, we realized the contractor's emerging need for an all in one Parts, Tools, Appliances, and HVAC distributor. Our company took this as a challenge to create a store that fulfills everyone's needs while staying true to our original purpose. To accomplish this, we expanded our locations, inventory, and product lines. Currently, we have 18 convenient locations across North and South Carolina. We distribute both wholesale and retail, repair/replacement parts, accessories, maintenance supplies, tools, and equipment for major Appliances, Refrigeration, Residential, Light Commercial, Heating, and Air Conditioning brands. Since the beginning, D&L has devoted to servicing all customers from the do-it-yourselfers (DIY) to servicers, and contractors. No matter the size job, we are there every step of the way. We treat our employees, customers, and community like family. Mission Statement To provide vast knowledge, problem-solving, and great customer service to all no matter the size of the job.


Key Responsibilities:

  • Answer inbound calls and make outbound calls to prospective and existing customers.
  • Promote and sell HVAC systems, parts, warranties, and related services (e.g., maintenance plans).
  • Understand customer needs and recommend appropriate HVAC products or services.
  • Provide product information, pricing, and availability with confidence and accuracy.
  • Schedule in-home consultations or service appointments when required.
  • Handle objections and close sales using consultative selling techniques.
  • Maintain detailed and accurate records of customer interactions and sales activity using CRM software.
  • Meet or exceed monthly sales targets and performance metrics.
  • Coordinate with service and installation teams to ensure smooth customer follow-through.
  • Stay up to date on industry trends, product knowledge, and promotions.

Requirements

Qualifications:

  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
  • Previous call center or phone-based sales experience, preferably in the HVAC, appliance, or home services industry.
  • Strong verbal communication and persuasive selling skills.
  • Basic technical knowledge of HVAC systems is a plus (training provided).
  • Proficiency in CRM systems and Microsoft Office tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Bilingual (Spanish/English) is a plus.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, and dedication, we're the right company for you.

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