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Director of Partner Success ID-18675

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

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We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

As our Director of Partner Success at Abridge, you will be a vital leader in ensuring the satisfaction, adoption, and expansion of our solutions among our customers. You will also be a core leader on the commercial team and develop exceptional strategies to drive customer retention, increase revenue, and enhance the usage and expansion of Abridge products.

 

What You'll Do

  • Lead and develop our scaling Partner Success team, promoting individual professional growth to stimulate team performance

  • Uplevel existing team performance by implementing process improvements, playbooks, and best practices for partner relationships in partnership with Director of Partner Strategy and Operations

  • Establish and track KPIs for partner health, retention, and revenue expansion using data-driven decision-making

  • Work closely with sales, product, marketing, and more internal teams to align partner success strategies with company goals

  • Provide partner feedback to the product and engineering teams to ensure our solutions evolve to meet market demands

  • Support go-to-market initiatives and identify opportunities for partner-driven revenue growth

  • Serve as an escalation point for the team to support them in driving engagement and satisfaction with their partners

  • Ensure attainment of engagement growth goals and other KPIs. Deliver related reporting and recommendations. 

 

What You'll Bring

  • 8+ years of Partner Success experience, with 6+ years leading dynamic teams

  • Proven success in driving business results, measurable by client retention, expansion, and revenue growth

  • Strong executive presence, communication, and negotiation skills

  • Data-driven mindset with experience using CRM, analytics, and success platforms

  • Experience thriving in a dynamic, hyper-growth company balancing strategic leadership with hands-on execution

  • Strong understanding of the healthcare ecosystem and health systems

 

We value people who want to learn new things, and great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

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