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Dispatcher / Customer Service

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THIS POSITION IS ON A ROTATING SHIFT ***** YOU WILL WORK EVERY OTHER WEEKEND ON THIS ROTATION**** 12 HOUR SHIFTS***** 8AM TO 8PM

Principal Function: The Dispatcher is responsible for ensuring on-time delivery to Velox Express Clients.

Essential Duties and Responsibilities: Duties include, but are not limited to:

· Coordinates all phases of dispatch.

· Maintains and monitors order activity including accurate and complete order entry.

· Issues time managed assignment of orders.

· Monitors order progress and proper order completion.

· Records order updates from start of order through completion.

· Monitors driver availability proactively to maintain on-time and accurate completion.

· Advises management of issues and deficiencies.

· Assists customers with questions including pricing, direction, follow-up, and requests for proofs of delivery.

· Pulls parts from warehouse, completes documents, and prepares for shipment or delivery.

· Assists warehouse staff, as needed.

Knowledge, Skills, and Abilities:

· Highly organized and detail oriented.

· Resourceful and creative.

· Analytical skills and problem-solving ability.

· Must exhibit professionalism and be effective working with customers, vendors, and employees.

· Skillfully convey information on a wide range of topics to a diverse target audience.

· Influencing and consultative skills are critical.

· Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.

· Ability to handle confidential information.

· Effective prioritization and time management skills.

· Ability to work in a fast-paced, high-pressure, deadline driven environment.

· Strong initiative to strive for continuous accuracy, quality, and timeliness of information.

· Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.

· Ability to manage multiple projects and tasks simultaneously.

· A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 12 hour shift

Ability to Relocate:

  • Indianapolis, IN 46241: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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