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Dispatcher / Customer Support

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Who We Are
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We are a family owned and operated business that has been in business in Tulsa for over forty years. We believe in treating both our clients and our employees as if they are valuable, because they are! Doing things with excellence is something we pride ourselves on, but we also believe in enjoying the work we do, as well as providing opportunities to learn and grow.

What We Offer
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  • From $17.00 per hour
  • Paid training
  • A consistent schedule including occasional nights and weekends
  • Medical and dental benefits
  • Paid time off
  • Paid holidays
  • 401(k) Retirement planning options
  • Additional bonuses and incentives based on job performance
  • A team that feels like a family

Desired Skills and Experience
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Prior dispatch and customer service experience as well as phone experience preferred. We are also looking for someone who is organized, flexible, detail oriented and who has excellent communication skills. But a great attitude is the only non-negotiable requirement.

Why We Need You
*****************
Because we believe in providing five star customer service, along with five star support for our field employees, we need a stellar Customer Liaison who genuinely cares about both the customers and our technicians. The ideal candidate will look at this opportunity not just as a job but a career and a place to become a vital part of our team.

The Big Task
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As a Dispatcher, you will play a critical role in driving the revenue of our company by efficiently managing incoming service calls and assigning the right technicians to the right jobs. Your ability to assess customer needs and optimize scheduling will directly impact our service quality and operational efficiency.



Key Sub Tasks
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  • Prioritize and dispatch urgent and high-value calls to maximize daily revenue and sold-hour goals

  • Ensure technicians receive accurate job details to provide top-quality customer experiences

  • Track technician locations and manage their field operations efficiently

  • Maintain precise records of service calls and generate summary reports for senior management

  • Build strong relationships with customers by following up with "happy calls" to ensure satisfaction

  • Address customer inquiries, resolve issues, and promote the Williams Plumbing brand

Keep customers informed throughout the day regarding technician progress

Qualifications & Competencies ******************************

  • Proven track record in customer service or dispatching

  • Proficiency with phone systems and IT applications; strong typing skills

  • Highly organized with excellent follow-through

  • Strong verbal and written communication skills

  • Ability to build trust, resolve conflicts, and hold team members accountable

  • Comfortable in a fast-paced, goal-driven environment

  • A team player who thrives on both individual and collective success

  • Dependable with a strong work ethic to maintain department consistency


Summary
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If you are a highly motivated individual looking to join a reputable company with a strong sense of family and community, we encourage you to apply for the Dispatcher position at Williams Plumbing today! Be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Williams Plumbing & Drain Service by visiting WilliamsPlumbing.com. When you're ready, please follow the directions at WilliamsPlumbing.com/employment to apply for this position.

Equal Opportunity Employer

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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