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Senior Atlassian Support Engineer

We are seeking a highly skilled Senior Atlassian Support Engineer to manage and maintain the Atlassian suite of tools, including Confluence, JIRA and other related applications. The successful candidate will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization.

Key Responsibilities:

  • Administer and maintain the Atlassian suite of tools, including JIRA and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
  • Manage complex workflows for syncing between JIRA instances as well as triggering automatic workflows for our DevSecOps tooling infrastructure (BitBucket, Bamboo, etc.)
  • Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
  • Collaborate with development teams, project managers, and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
  • Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization

Requirements:

  • U.S. citizenship is required for this position due to the nature of the customers assigned to this role
  • Bachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian JIRA & Data Center administration
  • Experience working in a FedRAMP authorized environment
  • Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
  • Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure

What We Offer:

  • A competitive salary range: $105,000 - $150,000 USD
  • A comprehensive benefits package, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and more
  • The opportunity to work with a dynamic team of professionals who are passionate about building and innovating for the greater good

Our Values:

  • Inclusivity and diversity
  • Collaboration and teamwork
  • Continuous learning and growth
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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