Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

FULL TIME CUSTOMER SUPPORT REPRESENTATIVE I

Other Jobs To Apply

No other job posts for this day.

#### Position Description<br><br>Hours: 7:30 am to 5:30 pm, eight (8) hours shifts, may vary<br><br>**CUSTOMER SUPPORT REPRESENTATIVE**<br><br>## Hours: 7:30 am to 5:30 pm, eight (8) hours shifts, may vary SUMMARY<br><br>Working under the direction of the Customer Support and Billing Manager, incumbent acts as the liaison for the customer and City Utilities.Incumbent should be able to effectively handle customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City and Utility's safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.<br><br><ul><li>ESSENTIAL DUTIES AND RESPONSIBILITIES**include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.<br><br></li></ul>**Customer Support**<br><br>Assists customers with account inquiries, both in person and over the telephone, email, chat, and logs all customer contacts in CIS;<br><br>Identify customers needs, clarifies information, researches every issue and provides solutions and/or alternatives;<br><br>Manage large amounts of inbound and outbound calls in a timely manner;<br><br>Greets and directs walk-in customers;<br><br>Assists with customer questions as necessary.<br><br>**Document/Data Processing**<br><br>Performs on-line data entry pertaining to customer accounts;<br><br>Initiates and terminates services;<br><br>Performs daily filing involving computer generated reports;<br><br>Sets up payments, extensions, and agreements as necessary;<br><br>Takes action regarding incoming mail and outgoing mail;<br><br>Arranges for special reads, meter changes, and field investigations;<br><br>Keep records of all conversations in our call center database in a comprehensible way;<br><br>Prepares reports of all calls and walk-ins;<br><br>Assists in scanning of paperwork as necessary;<br><br>**DISTINGUISHING FACTORS OF CUSTOMER SUPPORT REPRESENTATIVE**<br><br><ul><li>Customer Support Representative I (CSR 1) -**Possesses a strong operational knowledge of Customer Support department operations, proficiency in 1-2 divisions, and is proficient in answering incoming telephone calls and reviewing incoming correspondence concerning City Utility services and information. Possesses the technical skills needed to use all department technology in the performance of essential duties and responsibilities.</li><li>Customer Support Representative II (CSR II) -**Possesses all of the qualifications of the CSR I position, and advanced knowledge of Customer Support department operations as gained through experience in Customer Support. Possesses proficiency in 3 - 4 divisions of Customer Support.</li><li>Customer Support Representative III (CSR III) -**Possesses all the qualifications of the CSR II position.Possesses proficiency in 3 - 4 divisions of Customer Support.Oversees training for Customer Support staff on new and revised operating procedures and the development of training manuals and related materials. Maintains individual and department training records and updates training materials, manuals and procedures. Serves as a team lead for the department.Fills in when the Customer Support Supervisor is unavailable.<br><br></li></ul>## MARGINAL FUNCTIONS<br><br><strong>Performs Other Duties As Required.<br><br></strong>**PERFORMANCE EXPECTATIONS**<br><br>The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management.If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbents responsibility to refer to their job description and ask for clarification from their supervisor.Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance go ls are achieved.<br><br>## SUPERVISORY RESPONSIBILITIES<br><br>Incumbent does not supervise any staff.<br><br>**QUALIFICATIONS**<br><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br>## EDUCATION AND/OR EXPERIENCE<br><br>Associates Degree (AA) or equivalent from a college, technical/trade school and six months to one year experience in a call center; or equivalent combination of education and/or experience in a call center.<br><br>**OTHER KNOWLEDGE, SKILLS and/or ABILITES**<br><br>Experience with billing software preferred;<br><br>Ability to meet and deal with internal and external customers with patience, courtesy, and tact in person and over the telephone;<br><br>Ability to answer routine customer questions;<br><br>Ability to keyboard and perform data entry accurately, a keyboarding test will be administered;<br><br>Ability to resolve conflict, troubleshoot, and problem solve;<br><br>Ability to be organized, work effectively with a team, and be self-motivated;<br><br>Ability to compare names and numbers, and make arithmetical calculations;<br><br>Ability to communicate orally and in writing;<br><br>Ability to listen to customers; Clarifies and rephrases what customer has said;<br><br>Ability to stay focused and positive;<br><br>Ability to remain professional and always show respect for others;<br><br>Ability to operate standard office machines, scanner, do light typing, and data entry;<br><br>Ability to do routine clerical work consistently and accurately;<br><br>Ability to apply departmental rules and regulations relevant to the assigned tasks;<br><br>Ability to multi-task, set priorities, and manage time effectively, achieve goals and follow policies set by management;<br><br>Must always maintain professional appearance;<br><br>Maintain an average of 40 calls per day; this will be tracked on a monthly basis.<br><br>**LANGUAGE SKILLS**<br><br>Incumbent is responsible for accurately communicating routine information and aiding other staff when necessary.Incumbent has constant daily contact with persons internally and externally for the purpose of giving and receiving information.As the first contact point with the department incumbent must always demonstrate empathy, patience and consistency when dealing with the public.You will be expected to communicate clearly and precisely.The ability to speak multiple languages is considered an asset.<br><br>**MATHEMATICAL SKILLS**<br><br>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percentages.<br><br>**REASONING ABILITY**<br><br>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.The incumbent must have the ability to deal with problems involving several concrete variables in standardized situations.The incumbent is required to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.Incumbent is responsible for following standard departmental procedures and regulat

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts