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Full-Time Retail

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Full-Time Seasonal RetailReports to: Retail Sales ManagerDirect Reports: NoneWage: $15.18 hourlyPOSITION SUMMARYUpholds the Vision, Mission, and Core Values of the company. The primary responsibilities of the Retail Sales 1 Associate position are to maintain outstanding customer service, generate sales throughout the store, effectively merchandise product, process sales quickly, accurately, and efficiently with cash register operations, and assist in retail stocking, resets, labeling, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES• Ensure each customer receives outstanding customer service which follows the S.A.L.E.S process and by mystery shop standards • Accurately and efficiently ring on registers and maintain all cash at registers• Issue receipts, refunds, credits or change due to customers• Maintain awareness of all promotions and advertisements• Execute the daily operational, day-to-day goals and priorities assigned by store management• Assist in the training and development of peers• Uphold merchandising and store cleanliness standards• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean organized• Be conscious of shoplifting activity• Aid customers in locating merchandise in store, on acehardware.com, as well as processing special orders• Correctly organize and stock product from the weekly Ace truck• Answer customers' questions and provide information on procedures and policies• Execute inventory management protocol as established by the Store Manager• Adhere to all store safety policies• Greet customers as they enter the store• Answer phone calls• Tactfully and pleasantly assist customers• Solicit customers to open an Ace Rewards card• Verify documents and receive productREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES• Education/Training: High School Diploma or GED• Possess product knowledge of hardware-related products along with a willingness to learn• Establishing relationships and working with customers• Experience in a retail environment either in marketing, sales, or back office• Skills/Knowledge: Knowledge of retail computer systems and electronic cash registers• A commitment to service excellence and customer satisfaction• Solid team player with excellent interpersonal skills• Excellent communication skills, exceptional organizational skills, high attention to detail, and ability to multitask• Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business• Ability to stand for an extended period of time• Move and handle boxes of merchandise and fixtures throughout the store• Climbing step stools and ladders up to 10'• Lifting product, including bagged goods and lumber materials, up to 40lbs*Job responsibilities may change based on the needs of the business.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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