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Guest Service Agent

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Department: Guest Services

Reports to: Guest Services Supervisor

Job Summary:

Dunton Hot Springs is a Relais & Chateaux all-inclusive resort nestled deep in the San Juan Mountains. We are looking to hire an inspired full-time Guest Services Agent. The Guest Service Agents are responsible for assisting Dunton guests with pre-arrival logistics and play an integral role in ensuring guests have exceptional experiences during their stay.

Responsibilities:

· Ensure the smooth function of the Guest Services area, which includes interdepartmental communication

· Assists in curating guest reservations, activity planning before and during stay, transportation, check in and out, and direct follow up to ensure the highest possible guest satisfaction

· Establishing and maintaining attentive, courteous and efficient hospitality values in the Guest Services department, bringing guests total satisfaction

· Ensures Guest Service area is kept clean and presentable

· Monitors and assigns maintenance of the Gift Shop inventory

· Maintains a standard of personal appearance, hygiene, grooming and dress code

· Maximize resort revenues by ensuring all charges (spa, activities, transfers, retail, etc.) are properly recorded

· Create personal itineraries using AXUS computer system

· Able to answer questions regarding Dunton properties past, present and future

· Liaison between Reservations and other Dunton properties

· Conduct any other duties as assigned or as needed regarding Guest Service operations

· Interface actively with guests to ensure all wants and needs are met

· Ensure the accurate distribution of guest amenities and room conditions by collaborating with Housekeeping and Front of House

· Answering and directing incoming phone calls

Knowledge, Skills, and Abilities:

· Possession of a valid driver's license and a clean driving record

· Minimum of a High School, vocational, or equivalency degree

· At least 2 years previous experience in hospitality, preferably a similar area.

· Must be able to anticipate and proactively deal with problems and find resolutions

· Must have excellent communication and customer service skills

· Must be able to read and write fluent English

· Computer skills are a must, experience in WebRezPro and Google Drive are preferred, as well as ability to learn new software

· Able to maintain flexibility with work schedule as business activity demands- with sincere reliability- including being available to open or close the property, and work weekends/holiday periods

Job Specifications:

· Tasks often conducted in a physical, fast-paced environment with ever-changing demands

· In conducting/supervising Front of House duties, frequent reaching, bending, and stooping with constant walking/moving around.

· Occasional travel and transporting of materials between work areas - even under inclement weather

· Regularly pushing, lifting, and carrying of 10 to 15 pounds; occasional lifting up to 40 pounds

Lateral Service:

It is required that all employees help as needed, where needed and until such need has been satisfied and the guest(s) has/have been provided the finest personal service possible.

Compensation:

· Competitive hourly pay

· Comprehensive Medical, Dental, Vision, and Life insurance

· Paid time off (sick, vacation, and volunteer days)

This job description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Commuter assistance
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Ability to Relocate:

  • Dolores, CO 81323: Relocate before starting work (Required)

Work Location: In person

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