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Health Coach Consultant - Work From Home

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.<br><br>As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.<br><br><strong>Position Summary<br><br></strong>At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.<br><br><strong>Hours required: 5:00 PM - 3:30 AM EST every weekend. Weekdays will vary<br><br></strong><strong>Must reside in a nurse Compact State and hold a Multi-State Compact license.<br><br></strong><ul><li>The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:</li><li>Facilitates effective health care decision-making. </li><li>Improves the quality of care. </li><li>Improves member satisfaction with their health care plan. </li><li>Facilitates appropriate use of health care resources. </li><li>Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options. </li><li>Provides assistance by clarifying available options for the member's particular health problem or issue.</li><li>Helps members actively and knowledgeably participate with their provider in their own health care decision-making. </li><li>Promotes healthy lifestyles to help lower personal health risks, preventing illness. </li><li>Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate. <br><br></li></ul><strong>Ideal Candidates Will<br><br></strong><ul><li>Must have RN licensure in the state of residence.</li><li>Have 3+ years of clinical experience. </li><li>Have proficient keyboarding skills. </li><li>Enjoy working with computers and evolving technology, prefer online resources over printed documents. </li><li>Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience. </li><li>Self-motivated. </li><li>Able to work 4 Holidays per year.</li><li>Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule. </li><li>Applies a broad clinical experience to at times complex issues, ensuring a positive member experience. </li><li>Want to expand their knowledge base while applying excellent communication skills. </li><li>Are leaders of people and process improvement, and want to make a difference in people's lives. </li><li>Are seeking a challenging fast-paced office (and potentially work at home) position. </li><li>Do the right things for the right reason in all interactions.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>Active unrestricted RN compact state licensure.</li><li>3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.</li><li>1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Managed Care experience preferred. Previous coaching experience preferred. Model candidates have telephone triage nursing experience.<br><br></li></ul><strong>Education<br><br></strong>Associate Degree required.<br><br><strong>Bachelor's Degree Or Equivalent 3-5 Years Clinical Experience Preferred.<br><br></strong><strong>Anticipated Weekly Hours<br><br></strong>40<br><br><strong>Time Type<br><br></strong>Full time<br><br><strong>Pay Range<br><br></strong><strong>The Typical Pay Range For This Role Is<br><br></strong>$60,522.00 - $129,615.00<br><br>This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.<br><br>Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.<br><br><strong>Great Benefits For Great People<br><br></strong>We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<br><br><ul><li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.<br><br></li></ul>For more information, visit anticipate the application window for this opening will close on: 07/21/2025<br><br>Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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