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Healthcare Customer Service Representative - Work From Home

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Healthcare Customer Service Representative - Work From Home

About Us

We are a leading global provider of digital business solutions, committed to fostering seamless, technologically advanced services for the world's top brands.

Our team consists of over 500,000 dedicated and enthusiastic individuals who communicate in more than 300 languages. Our worldwide framework and regional presence empower us to drive positive change for our communities, our clients, and the environment.

Benefits of Joining Our Team

  • Paid Training
  • Competitive Pay
  • Comprehensive Benefits (Medical, Dental, Vision, 401k, etc.)
  • Paid Leave
  • Programs for Employee Well-being and Engagement

Our Approach

We utilize a balanced combination of technology and personal interaction, leveraging deep industry knowledge and regional insights. Our mission is to simplify, accelerate, and secure life for everyone. We are dedicated to helping businesses swiftly address evolving demands, and we strive to deliver excellence across all activities.

In your role, you will play an essential part in achieving this mission.

You will engage with customers as the frontline support team, fielding inquiries and crafting innovative responses.
Our environment encourages collaboration and engagement, providing opportunities to interact with diverse individuals.
As you grow and embrace new challenges, you can unlock limitless potential to advance wherever your aspirations guide you.
Our Chief Client Officer's journey from an initial position with us to an executive role exemplifies the limitless potential available here.

Position Requirements
Healthcare Customer Service Representatives are tasked with handling customer inquiries by:

  • Connecting with clients via phone, email, chat, or social media to address questions or concerns
  • Calmly resolving and de-escalating issues
  • Elevating interactions when necessary
  • Assisting with requests or processing payments
  • Recording call details for auditing and reporting
  • Providing feedback on call-related concerns
  • Engaging in upselling when needed

We seek dedicated individuals who aim to deliver excellence consistently.
Qualifications

  • High School Diploma or equivalent
  • A minimum of 6 months in customer service
  • Must be 18 or older
  • Typing speed of at least 25 words per minute
  • Familiarity with desktop computer systems and a basic understanding of Windows
  • Ideally, previous customer service or sales experience
  • A college degree is preferred but not mandatory

Key Competencies

  • Process Excellence: Follow procedures diligently with a customer-focused approach.
  • Collaboration: Work collaboratively with team members, supervisors, and support staff to resolve issues and meet goals.
  • Communication: Excellent skills in communication, listening, and analysis.
  • Organizational Skills: Strong in organization and problem-solving.
  • Emotional Intelligence: Ability to prioritize tasks, handle stress, and remain focused.
  • Open-Mindedness: Receptive to feedback, adapting policies, and maintaining a flexible schedule.
  • Critical Thinking: Quick analysis of issues and informed, thoughtful decisions.
  • Solution-Oriented: Focus on problem-solving and creating positive customer experiences.

Work from Home Requirements

  • Internet Needs:
    • Minimum download rate of 15.0 Mbps
    • Minimum upload rate of 5.0 Mbps
    • Packet loss-free ISP with ping under 50ms
    • No Satellite, Mobile Data, P2P, or VPN connections
    • Proof of internet speed needed
  • Dedicated, quiet workspace

Join Our Team

Our mission is to ensure our employees feel appreciated and supported, fostering an environment where they can thrive and contribute their best.
We value happiness and health as they drive productivity, creativity, and engagement. We are dedicated to fostering a culture of inclusivity and diversity, welcoming everyone and valuing their contributions.

EOE/Disability/Vets
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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