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Healthcare Customer Support Specialist

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Customer Service Representative

This role offers an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll have the chance to contribute your skills as we harness the power of technology to help clients improve the health and well-being of the members they serve.

Your Key Responsibilities
  • Respond to customer inquiries via telephone, addressing their questions and concerns professionally and efficiently.
  • Research and resolve customer issues, providing solutions that meet their needs and expectations.
  • Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded, maintaining accurate records and documentation.
  • Collaborate with team members, management, and customers to provide exceptional customer service.
Requirements and Qualifications
  • At least 2 years of customer service experience in any industry.
  • Familiarity with basic help desk software, computer software, and Microsoft Office applications.
  • Strong problem-solving skills, with the ability to bring inquiries to effective resolution.
  • Excellent customer service skills, with an emphasis on written and oral communication.
Benefits and Perks
  • Remote work option, with the ability to work from home.
  • A competitive salary range of $29,100 - $39,520 per year.
  • Ongoing training and development opportunities.
  • A generous, flexible vacation policy.
  • A comprehensive benefits package, including health insurance and retirement savings plan.

This is a unique opportunity to join a dynamic team and make a real difference in the lives of our clients and their customers. If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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