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Indirect Lending Dealer Relationship Manager (Remote)

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<p style="text-align:left"><b>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.</b></p><p style="text-align:inherit"></p><p style="text-align:left"><a href="https://www.brainshark.com/bbandt/careers-site-faq" target="_blank" rel="noopener noreferrer">Need Help?</a></p><p style="text-align:inherit"></p><p style="text-align:left"><i>If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to <a href="mailto:careers@truist.com?subject=Accommodation%20request" target="_blank" rel="noopener noreferrer">Accessibility</a> (accommodation requests only; other inquiries won't receive a response).</i></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Regular or Temporary:</b></p>Regular<p style="text-align:inherit"></p><p style="text-align:left"><b>Language Fluency:  </b>English (Required)</p><span><span><span><span><span><span><span><span></span></span></span></span></span></span></span></span><p style="text-align:inherit"></p><p style="text-align:left"><span><span><span><b>Work Shift:</b></span></span></span></p>1st shift (United States of America)<span><span><span><span><span><span><span><span></span></span></span></span></span></span></span></span><h1></h1><p style="text-align:inherit"></p><h3><span><span><span><b>Please review the following job description:</b></span></span></span></h3><p style="text-align:inherit"></p>Develop and maintain dealer client relationships with key auto dealer personnel in order to meet or exceed contract volume, quality, and efficiency goals. Support dealer clients by uncovering and solving needs through Integrated Relationship Management (IRM).<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b><span>Essential Duties and Responsibilities</span></b></p><p>1.    Build and maintain strong dealer relationships by presenting the company’s value promise to all dealership personnel inclusive of Finance Directors, Sales managers, General Managers, Controllers, and Dealer Principals.<br>2.    Exceed monthly and quarterly volume, quality, and efficiency objectives set by management.<br>3.    Be well versed in DRS natural fit IRM partners and deliver Truist solutions to dealer clients as defined by annual objectives. <br>4.    Responsible for making quality sales calls to existing dealer clients averaging a minimum of 100 face-to-face dealer visits per month.<br>5.    Utilize salesforce.com to document dealer visits and provide documentation of specific dealer issues.<br>6.    Act as a “Trusted Advisor” to dealer management by being aware of up-to-date industry trends by reading trade journals and publications and keeping up with local developments.<br>7.    Be the first line of defense and protect the bank against industry risk such as reputational risk.<br>8.    Maintain assigned Key Performance Indicators (KPI).<br>9.    Comply with Truist policies with regard to expenses, corporate code of ethics, compliance, and corporate communication.<br>10.    Conduct investigations when needed with regard to dealer issues, fraud accounts, straw purchases, and unperfected liens.<br>11.    Other critical tasks and duties assigned.<br>12. <span>The annual base salary for this position is $66,570 to $118,730.</span></p><p></p><p><b><span>Qualifications</span></b></p><p><b>Required Qualifications:</b><br>The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>1.    Bachelor’s degree, or equivalent education and related training<br>2.    3 years of experience in industry-related territory relationship management<br>3.    Excellent marketing and communication skills<br>4.    Excellent problem-solving skills and analytical abilities<br>5.    Excellent interpersonal skills to maintain strong relationships with dealers and teammates<br>6.    Strong sales, negotiation, and persuasive skills<br>7.    Ability to work independently during times of limited supervision and demonstrate ownership and accountability for their territory<br>8.    Demonstrate proficiency in basic computer applications such as Microsoft Office software products<br>9.    Ability to travel, occasionally overnight<br>10.    Reliable and professional personal transportation to perform designated duties</p><p><b>Preferred Qualifications:</b><br>1.    5 years’ experience in the auto finance industry<br>2.    Local knowledge and established relationships within the designated territory<br>3.    Extensive training and development within the auto finance industry<br> </p><p><b><span>Other Job Requirements / Working Conditions:</span></b><br><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Sitting/Standing/Walking/Bending/Lifting</span><br>      Sitting (if checked, indicate frequency)<br>                           Constantly (More than 50% of the time)<br>       Standing (if checked, indicate frequency)<br>                           Frequently (25% - 50% of the time)<br>      Walking (if checked, indicate frequency)<br>                        Frequently (25% - 50% of the time)     <br>      Bending (if checked, indicate frequency)<br>                        Occasionally (Less than 25% of the time)<br>      Lifting (if checked, indicate pounds)<br>                           Up to 10 lbs.<br>   Visual / Audio / Speaking<br>Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.<br>   Manual Dexterity / Keyboarding <br>Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.<br>   Availability<br>Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.<br>   Travel<br>Up to 75%</p><p style="text-align:inherit"></p><p style="text-align:left"><b>General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: </b>All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the <span><span class="WKO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">position. Truist</span></span></span> offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit <a href="https://benefits.truist.com/" target="_blank" rel="noopener noreferrer">our Benefits site</a>. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.</p><p style="text-align:inherit"></p><p></p><p><b><i>Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.</i></b></p><p></p><p style="text-align:left"><a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank" rel="noopener noreferrer">EEO is the Law</a><span>   </span><a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="noopener noreferrer">Pay Transparency Nondiscrimination Provision</a><span>   </span><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="noopener noreferrer">E-Verify</a></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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