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Latest Work From Home Job at Amazon ID-14910

Post Name Virtual Customer Service Role
Date May 04 , 2024
Short Info. Amazon. is inviting applications for the position of Virtual Customer Service Role  Here you are given complete information about the job. Must read the complete article for complete information.

Amazon Recruitment 2024 Overview

Company Name Amazon
Post Name Virtual Customer Service Role
Job Type Full-Time (Seasonal role for 12 months)
Experience Fresher/ Entry (0-2 years)
Function/Business Area E-Commerce
Location Multiple Location
Category Customer services
Salary ₹3-4 Lacs P.A.

About Amazon 

Amazon, known as “Amzome,” is a global powerhouse in e-commerce, cloud computing, and digital streaming. Founded by Jeff Bezos in 1994, it evolved from a bookstore to a multifaceted conglomerate. Amazon’s success stems from its unwavering focus on customer obsession, innovation, and operational excellence. Offering a vast product range, expedited delivery via Amazon Prime, and leading cloud services through AWS, it revolutionizes industries worldwide. With ventures like Amazon Prime Video and Amazon Music, it dominates digital entertainment. Committed to sustainability and community, Amazon drives initiatives like The Climate Pledge and AmazonSmile. With its relentless pursuit of innovation, Amazon shapes the future of commerce and technology.

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Job Description

Job Title: Amazon Virtual Customer Service Role – International Phones

Experience: 0 to 5 years

Locations: Chennai, Hyderabad, Rajasthan

Salary:

Chennai: INR 2.0-3.5 Lacs P.A.
Hyderabad: INR 2.25-4.25 Lacs P.A.
Rajasthan: INR 2.25-4.25 Lacs P.A.

Desired Candidate Profile:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Candidate shouldn’t be pursuing any Regular Course.
Excellent English communication is Mandate.
Should be comfortable to work for Night Shifts and flexible shift/ week offs.
Freshers who are done with their academic/examination can also apply.
Compensation & Other Benefits:

Salary Base Pay: As per location.

Zeta Meal Card: INR 1100/month i.e. INR 13200/- PA.
Health insurance benefits up to INR 5.0 Lacs.
Night Shift Allowance: INR 150/shift.
Overtime Allowance as per business requirement.
5-day working week with 2 consecutive days off. (The off days change based on business requirement).
Pick-Drop Cab Facility (applicable for Work from Office).
Internet Allowance: INR 1250/month i.e. INR 15000/- PA. (Applicable for Work from Home).
Instructions for Applying and Completing Online Assessment:

To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with a good microphone.
Do not apply from a mobile phone or Tablet.

Assessment should be attempted in a disturbance-free closed environment with Stable internet connection (minimum 100Mbps).

Please do not take help during the assessment as the process is entirely recorded.

  • Investigate and eliminate e-commerce risk as part of the Transaction Risk Management Team.
  • Analyse complex transactions and authenticate customers with excellent problem-solving skills.
  • Communicate effectively with department management, risk analysts, and third parties.
  • Maintain productivity and quality assurance standards.

Responsibilities:

  • Investigate Transactions: Analyze and investigate e-commerce transactions for potential risks and fraud.
  • Authenticate Customers: Verify customer identities and validate transaction legitimacy.
  • Communication: Collaborate with team members and stakeholders to resolve issues.
  • Decision Making: Make independent decisions based on investigation outcomes.
  • Productivity and Quality: Maintain high standards of productivity and quality assurance.
  • Documentation: Record investigation findings accurately for reference.
  • Compliance: Ensure adherence to company policies and regulatory requirements.
  • Continuous Improvement: Identify areas for process enhancement and contribute to improvement initiatives.

How To Apply 

  1. Click the “Apply Now” button below.
  2. Access the official website.
  3. Read the official job description for more details.
  4. Complete the Work Post Application Form accurately.
  5. Submit your application and await confirmation.
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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