Lead, Leap Data Entry in Colorado Springs, CO in Goodwill Industries (job Id: 1690756849)
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Job title: Lead, Leap Data Entry
Company: Goodwill Industries
Job description: Position Description
Temporary position could potential go to April 30, 2024
Pay: $18/hour
This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Work Schedule: Monday Friday; some weekend and overtime
This job is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
Job Location: Garden of the Gods Campus - 1460 Garden of the Gods Rd., Colorado Springs, CO 80907
OBJECTIVE:
The Data Entry Team Lead will assist the Supervisor II, Leap Operations and Operations Manager for the Processing and Compliance Division in coordinating LEAP data processing requirements for the Colorado Department of Human Services, LEAP Program administered by Goodwill of Colorado. Incumbent will assist the Processing and Compliance Manager in the training and development, scheduling, tracking, and monitoring of the LEAP staff for the following division: Data Entry Clerks.
QUALIFICATIONS:
Two years of lead experience required. High school diploma or equivalent with a minimum of two years of clerical and administrative experience in an office environment; demonstrate proficiency in substantial computer use, math skills and ability to accurately type 30 words per minute. The incumbent must have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers and agencies in a high stress environment. The incumbent must also conduct oneself in a professional manner and maintain a professional appearance that enhances the firm’s reputations while demonstrating leadership qualities. The incumbent must be able to speak convincingly to staff members. The incumbent must be able to maintain accurate records and be detailed oriented. Overtime and weekend hours will be required.
Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes).
Incumbent will be required to comprehend and have a working knowledge of applications received via the following: Leap application form, PEAK, and telephonic applications. LEAP program experience is preferred, but not required.
KEY RESPONSIBILITY AREAS:
LEAP Program Support
The Data Entry Team Lead will attend State LEAP training and continue to develop a thorough working knowledge of LEAP in order to support the program, Operations Manager, and the Processing and Compliance Division. The incumbent will be responsible for compliance expectations for the Data Entry Clerks. The Data Entry Team Lead will explain eligibility criteria to LEAP applicants and agencies, receive and review applications for completeness prior to data processing. The Data Entry Team Lead is responsible for contacting vendors, applicants, and other agencies for information, if deemed necessary, and always maintain caseloads and confidentiality. The incumbent will oversee and ensure that data processing cases are entered within the allotted time frames as required by the State LEAP office and per State LEAP rule.
LEAP Tracking and Reporting
The Data Entry Team Lead will review key Salesforce reports and provide daily reporting of data and processing compliance. The incumbent will conduct regular random data reviews to ensure data integrity and timely compliance. The incumbent will complete data entry to LEAP master file on the state computer system as required and aid in tracking statistical information. The Data Entry Team Lead will determine staff access needs to process applications in the computer systems. It is critical that the incumbent facilitate inter-departmental communications, establish and maintain clear channels of communication between the applicable organizations both internally and externally to achieve LEAP excellence. It requires solicitation of ideas and concerns of the case management staff to assess needs and progress of LEAP programs and staff to ensure high level of quality and compliance is reached and maintained. The Data Entry Team Lead must ensure that all data entry clerk requirements are being met.
Staff Management and Development
The Data Entry Team Lead must have the ability to motivate the members of the LEAP team and support their development through appropriate and effective guidance. In addition, the incumbent will provide work direction and guidance to the Data Entry Division Team and must be committed to providing timely feedback regarding the quality of case data completion. The Data Entry Team Lead must work to create an environment of “Teamwork and Trust” throughout the LEAP organization. It will also be necessary for the incumbent to seek and implement ways to provide cross training opportunities for retention and development. The incumbent will demonstrate creative leadership by identifying valuable new ideas and will possess the ability to implement them. The incumbent is responsible for anticipating staffing and training needs within the department. When staffing levels are not appropriate, advocate and persuade the Supervisor I Digital App and Hiring, Supervisor II, Operations and/or Operations Manager to make changes necessary. The incumbent is responsible for ensuring staffing coverage is appropriate by managing vacation requests, attendance tracker, etc.
Staff Guidance and Development
The Data Entry Team Lead will oversee all data staff in the day-to-day activities and provide staff training and development. The incumbent will provide timely feedback to all staff and provide guidance to staff on rules and regulations, policies, and procedures.
Relationship Management
The Data Entry Team Lead is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and human services agencies presenting a positive image of the company. The incumbent will be responsible for working successfully as a team leader and communicate effectively with all LEAP staff, and all Goodwill of Colorado staff throughout the organization. The Data Entry Team Lead will be expected to maintain sound and positive working relationships with all Goodwill of Colorado employees, Colorado Department of Human Service’s personnel, utility vendors, community partners, and the community at large. Serve as liaison between Goodwill of Colorado and Colorado Department of Human Services. The Data Entry Team Lead will also perform other duties as requested by the Supervisor II, Operations, and the Operations Manager.
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.
Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or
We promote a Safe & Drug-free Workplace.
Physical Requirements
Attachment to Job Description
Position: Lead, Leap Data Entry Dept Number: 5375
(This information is required to ensure compliance with various workplace regulations. Please identify each physical activity required in the performance of this position using the guide below)
Guide to Physical Requirements:
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - OCCASIONALLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - CONTINUOUSLY
Below Shoulder - CONTINUOUSLY
TWISTING - CONTINUOUSLY
BENDING - FREQUENTLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - NEVER
HEARING - CONTINUOUSLY
VISION:
Visual, close - CONTINUOUSLY
Visual, distant - CONTINUOUSLY
Visual, depth perception - CONTINUOUSLY
HANDS/FINGERS:
Simple grasping - CONTINUOUSLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY
WALKING - FREQUENTLY
STANDING - CONTINUOUSLY
SITTING - CONTINUOUSLY
SPEAKING - CONTINUOUSLY
OTHER, please describe -
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
See job description
Expected salary: $18 per hour
Location: Colorado Springs, CO
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