Medicaid Validation Customer Service Agent - Full-time

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p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivpbspanJoin the /spanspanConnexion/spanspan Point Team!/span/bspan /span/p/divdivpspan /span/p/divdivpbspanJob Type: /span/bspanspanSeasonal, /spanspan40 hours/spanspan per week/span/spanspan /span/p/divdivpbspanPay: /span/bspanspan$1/spanspan5/spanspan regular/span/spanspan /span/p/divdivpspan /span/p/divdivpspanspanConnexion/spanspan Point is seeking /spanspanMedicaid/spanspan /spanspanValidation /spanspanCustomer Service Agents who are driven, compassionate, and who are looking for a position that offers a work-life balance! /spanspanThis position assists brokers with /spanspanv/spanspanerifying/spanspan Medicaid eligibility/spanspan. /span/spanspan /span/p/divdivpspanspanAs a remote employee, you will have the flexibility to work from the comfort of your own home while still making a meaningful impact on our client’s lives. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanWhat we offer: /span/bspan /span/p/divdivullipspanspanPaid Training/span/spanspan /span/p/li/ul/divdivullipspanspanGrowth Opportunities/span/spanspan /span/p/li/ul/divdivullipspanspanRemote Work/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanQualifications: /span/bspan /span/p/divdivullipspanspanSelf-motivated, outcome driven, and teachable /span/spanspan /span/p/li/ul/divdivullipspanspanCustomer Service experience preferred /span/spanspan /span/p/li/ul/divdivullipspanspanComputer /spanspanproficiency/spanspan – Microsoft programs, Windows systems, etc. /span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work in a virtual team environment/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAbility to navigate multiple systems /span/spanspan /span/p/li/ul/divdivullipspanspanMust be willing to complete a background check/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPosition Responsibilities: /span/bspan /span/p/divdivullipspanspanMeet performance expectations including call quality, attendance, and schedule adherence /span/spanspan /span/p/li/ul/divdivullipspanspanAttend team meetings and training sessions /span/spanspan /span/p/li/ul/divdivullipspanspanMaintain regular communication with supervisors and peers /span/spanspan /span/p/li/ul/divdivullipspanspanUse active listening and provided tools to /spanspandetermine/spanspan the best outcome for each call/span/spanspan /span/p/li/ul/divdivullipspanspanHandle primarily inbound calls/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWork From Home Requirements: /span/bspan /span/p/divdivullipspanspanDesktop or laptop (Chromebooks and tablets are not approved) /span/spanspan /span/p/li/ul/divdivullipspanspanI5-4400, CPU 2.66 GHz /span/spanspan /span/p/li/ul/divdivullipspanspan8 GB ram /span/spanspan /span/p/li/ul/divdivullipspanspan50 GB free storage /span/spanspan /span/p/li/ul/divdivullipspanspanWindows 11 operating system /span/spanspan /span/p/li/ul/divdivullipspanspanHome or Pro Version, no S-mode /span/spanspan /span/p/li/ul/divdivullipspanspanMouse and keyboard /span/spanspan /span/p/li/ul/divdivullipspanspanWeb cam (external or integrated) /span/spanspan /span/p/li/ul/divdivullipspanspanUSB wired headset/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanMinimum/spanspan internet speeds 60 MB Download, 20 MB Upload/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspan /span/p/divdivpbspanAbout /spanspanConnexion/spanspan Point:/span/bspan /span/p/divdivpspanspanConnexion/spanspan Point, an Integrity Marketing company, specializes in customized contact center services. /spanspanWe’re/spanspan one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler/spanspan.  /span/spanspan /span/p/divdivpspanspan For more information, visit: /span/spana href="https://www.connexionpoint.com/" target="_blank"uspanwww.connexionpoint.com/span/u/aspan /span/p/divdivpspanspanConnexion/spanspan Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need /spanspanassistance/spanspan and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form./span/spanspan /span/p/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubAbout Integrity/b/u/pp style="text-align:left"bIntegrity/b is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. bIntegrity/b is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead./pp style="text-align:inherit"/pp style="text-align:left"bIntegrity/b offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! Atb Integrity,/b you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. /pp style="text-align:inherit"/pp style="text-align:left"spanHeadquartered in Dallas, Texas, /spanbIntegrity/bspan is committed to meeting Americans wherever they are — in person, over the phone or online. /spanbIntegrity’s/bspan employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit /spana target="_blank" href="https://www.IntegrityMarketing.com"Integrity.com/aspan./span/pp style="text-align:inherit"/pp style="text-align:left"ispanIntegrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities./span/i/p
p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivpbspanJoin the /spanspanConnexion/spanspan Point Team!/span/bspan /span/p/divdivpspan /span/p/divdivpbspanJob Type: /span/bspanspanSeasonal, /spanspan40 hours/spanspan per week/span/spanspan /span/p/divdivpbspanPay: /span/bspanspan$1/spanspan5/spanspan regular/span/spanspan /span/p/divdivpspan /span/p/divdivpspanspanConnexion/spanspan Point is seeking /spanspanMedicaid/spanspan /spanspanValidation /spanspanCustomer Service Agents who are driven, compassionate, and who are looking for a position that offers a work-life balance! /spanspanThis position assists brokers with /spanspanv/spanspanerifying/spanspan Medicaid eligibility/spanspan. /span/spanspan /span/p/divdivpspanspanAs a remote employee, you will have the flexibility to work from the comfort of your own home while still making a meaningful impact on our client’s lives. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanWhat we offer: /span/bspan /span/p/divdivullipspanspanPaid Training/span/spanspan /span/p/li/ul/divdivullipspanspanGrowth Opportunities/span/spanspan /span/p/li/ul/divdivullipspanspanRemote Work/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanQualifications: /span/bspan /span/p/divdivullipspanspanSelf-motivated, outcome driven, and teachable /span/spanspan /span/p/li/ul/divdivullipspanspanCustomer Service experience preferred /span/spanspan /span/p/li/ul/divdivullipspanspanComputer /spanspanproficiency/spanspan – Microsoft programs, Windows systems, etc. /span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work in a virtual team environment/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAbility to navigate multiple systems /span/spanspan /span/p/li/ul/divdivullipspanspanMust be willing to complete a background check/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPosition Responsibilities: /span/bspan /span/p/divdivullipspanspanMeet performance expectations including call quality, attendance, and schedule adherence /span/spanspan /span/p/li/ul/divdivullipspanspanAttend team meetings and training sessions /span/spanspan /span/p/li/ul/divdivullipspanspanMaintain regular communication with supervisors and peers /span/spanspan /span/p/li/ul/divdivullipspanspanUse active listening and provided tools to /spanspandetermine/spanspan the best outcome for each call/span/spanspan /span/p/li/ul/divdivullipspanspanHandle primarily inbound calls/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWork From Home Requirements: /span/bspan /span/p/divdivullipspanspanDesktop or laptop (Chromebooks and tablets are not approved) /span/spanspan /span/p/li/ul/divdivullipspanspanI5-4400, CPU 2.66 GHz /span/spanspan /span/p/li/ul/divdivullipspanspan8 GB ram /span/spanspan /span/p/li/ul/divdivullipspanspan50 GB free storage /span/spanspan /span/p/li/ul/divdivullipspanspanWindows 11 operating system /span/spanspan /span/p/li/ul/divdivullipspanspanHome or Pro Version, no S-mode /span/spanspan /span/p/li/ul/divdivullipspanspanMouse and keyboard /span/spanspan /span/p/li/ul/divdivullipspanspanWeb cam (external or integrated) /span/spanspan /span/p/li/ul/divdivullipspanspanUSB wired headset/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanMinimum/spanspan internet speeds 60 MB Download, 20 MB Upload/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspan /span/p/divdivpbspanAbout /spanspanConnexion/spanspan Point:/span/bspan /span/p/divdivpspanspanConnexion/spanspan Point, an Integrity Marketing company, specializes in customized contact center services. /spanspanWe’re/spanspan one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler/spanspan.  /span/spanspan /span/p/divdivpspanspan For more information, visit: /span/spana href="https://www.connexionpoint.com/" target="_blank"uspanwww.connexionpoint.com/span/u/aspan /span/p/divdivpspanspanConnexion/spanspan Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need /spanspanassistance/spanspan and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form./span/spanspan /span/p/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubAbout Integrity/b/u/pp style="text-align:left"bIntegrity/b is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. bIntegrity/b is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead./pp style="text-align:inherit"/pp style="text-align:left"bIntegrity/b offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! Atb Integrity,/b you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. /pp style="text-align:inherit"/pp style="text-align:left"spanHeadquartered in Dallas, Texas, /spanbIntegrity/bspan is committed to meeting Americans wherever they are — in person, over the phone or online. /spanbIntegrity’s/bspan employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit /spana target="_blank" href="https://www.IntegrityMarketing.com"Integrity.com/aspan./span/pp style="text-align:inherit"/pp style="text-align:left"ispanIntegrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities./span/i/p
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...