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Operations Support Specialist (Hybrid)

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Description:


JOB SCOPE:

XYZ is looking for an energetic, highly motivated professional to serve as the Operations Support Specialist. The successful candidate will be responsible for providing comprehensive operational including administrative support ensuring the smooth functioning of our operations to accomplish both long and short-term goals to support the continued growth of the company.

MAJOR JOB DUTIES:

To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Handle various customer support tasks, including responding to tickets, inquiries, and issues.
  • Assist with order processing and communicate with stakeholders as needed.
  • Manage and address various tickets related to trust & safety.
  • Assist with email management and routing to appropriate teams.
  • Support the team in cultivating relationships with hackathons and contribute to their successful engagement.
  • Provide support in addressing and engaging with social media inquiries and interactions.
  • Contribute to data management and information maintenance in websites and databases.
  • Support audits and compliance activities.
  • Perform additional duties as assigned, which may include data entry and other related administrative tasks.
Requirements:


MINIMUM EDUCATION:

Bachelor’s Degree, or the equivalent combination of education, professional training, or work experience.

MINIMUM EXPERIENCE AND SKILLS:

  • Proven experience in an operations support role, customer service role, or similar position.
  • Exceptional organizational skills, including the ability to prioritize workload and multi-task while maintaining attention to detail and seeing tasks and projects through to their completion.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment with the ability to find creative ways to get things done.
  • Highly collaborative, resourceful, and innovative problem solver, who works independently.
  • Strong technical aptitude and ability to navigate various software tools and systems.
  • Minimum typing speed of at least 60 words per minute and computer literacy.
  • Proficient in Google Workspace and Microsoft Office, familiarity with task management tools.
  • Familiarity with various social media platforms and adaptable to learning new platforms.
  • Familiarity with DNS and domain names.

BONUS EXPERIENCE AND SKILLS:

  • Proficiency in ClickUp, Notion, or WHMCS
  • Basic knowledge of HTML or SQL
  • Intermediate knowledge of DNS, domain names, and hosting
  • Experience using website builders
  • Has registered & used a .xyz domain (Gen.xyz promo code: FREEXYZ)

XYZ is more than just a place to work. It’s an organization that values creativity, innovative thinking, and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment. XYZ is proud to be an Equal Opportunity Employer, M/F/D/V.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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