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Overnight Dealer Chat Advisor- Remote

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<p>Overnight Dealership Business Development Center Advisor</p><p><br></p><p><u>ROLE SYNOPSIS</u></p><p>Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.</p><p><br></p><p>This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership.</p><p><br></p><p> A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution</p><p><br></p><p>This position is an overnight opportunity with the ability to work from home.</p><p><br></p><p><strong><u>Key Responsibilities/Accountabilities</u></strong></p><ul><li>Represent dealerships across the national and global market via webchat, email, and various digital communication mediums</li><li>Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals</li><li>Serve as an expert in the product line, promotions, and dealership operations</li></ul><p><strong><u>Job Requirements</u></strong></p><ul><li>Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process</li><li>Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better</li><li>Be a goodwill ambassador for the company by courteous treatment of all customers</li><li>Provide exceptional service to all internal and external customers</li><li>Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions</li><li>Effectively builds rapport with customers, dealers and all team members</li><li>Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required</li><li>Effectively and accurately document customer interaction</li><li>Efficiently manage concurrent activities</li></ul><p><strong><u>Required</u></strong></p><ul><li>1-2 years of experience in Customer Service related profession</li><li>Journalism/Creative Writing experience preferred</li><li>Computer navigation and typing proficiency</li><li>Strong reading comprehension and written communication and skills</li><li>A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail</li></ul><p>EDUCATION</p><ul><li>Bachelor’s degree required</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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