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Patient Services Representative II, Call Center Department - Everett, WA

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The Call Center department is seeking a Full Time Patient Services Representative II to join their team full time to work in Everett, WA. Remote option available after 3-6 months of working on-site.

Schedule: 40 hours per week, schedule is TBD.

$2,000 sign on bonus available!

The Everett Clinic, a part of Optum, offers excellent benefits including free onsite parking, retirement savings plan, tuition reimbursement, paid time off and holidays, health insurance as well as, professional growth opportunities.

The Patient Services Representative functions as an integral member of the team to deliver exceptional customer service to our patients. The Patient Services Representative works alongside the clinical staff to ensure efficient patient service within the department.

The Patient Services Representative is responsible for and not limited to:

  • First point of contact for our patients. Sets the tone for a positive experience.

  • Exhibits empathy, courtesy, competence, efficiency and care.

  • Schedules appointments and procedures, following standard guidelines.

  • Uses Multiple computer and phone systems to fulfill patient needs over phone.

  • Verifies patient information, while documenting in their Electronic Health Record (EPIC).

  • Advises patients of their responsibilities regarding insurance and referral information.

Preferred Experience and Credentials:

  • Experience: one-year work experience preferred, preferably in a medical office setting. UCB/ACD Desktop phone system experience preferred. Word processing, computer, photocopy and fax machine experience. A basic knowledge of medical terminology strongly preferred. Strong customer service skills required.

  • Education: High School Diploma (preferred) or equivalent experience.

Requirements:

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

  • Employees are required to screen for symptoms using an approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.

    Employees must comply with any state and local masking orders. In addition, when in a worksite building, employees are expected to wear a mask and maintain social distancing.

Interested in learning more? Let’s talk about our opportunities and your career growth!

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