(Remote/No Experience) Amazon Entry Level Live Chat Support - At home job

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Amazon is seeking motivated individuals to join our remote customer service team as Entry Level Live Chat Support representatives. This is a work-from-home opportunity that requires no prior experience. If you have strong communication skills, a desire to help customers, and are ready to grow your career, we welcome your application. As a Live Chat Support agent, you’ll be the first point of contact for Amazon customers seeking assistance. You’ll engage in live chat conversations to help resolve inquiries about orders, shipping, account issues, product availability, and more. This non-voice support role is ideal for candidates who are detail-oriented, empathetic, and tech-savvy. Requirements: - Must be 18 years or older - High school diploma or GED equivalent - Reliable internet connection and computer - Ability to type 35+ WPM with accuracy - Strong reading comprehension and written communication - Must be located in the United States - No prior experience required; training will be provided - Comfortable working in a virtual environment Responsibilities: - Respond promptly and professionally to customer inquiries via live chat - Resolve customer concerns regarding orders, returns, payments, and accounts - Navigate multiple systems and tools simultaneously to provide support - Escalate complex issues to higher-level support when needed - Maintain a high level of empathy and patience in all interactions - Document all interactions accurately in support systems - Meet or exceed daily performance metrics including response time and resolution rates Benefits: - Fully remote (work from home) - Competitive entry-level pay with performance bonuses - Flexible schedules (day/night/weekend shifts available) - Paid training and equipment provided - Opportunities for growth and internal advancement - Health and wellness programs - Employee discounts on Amazon products - Supportive and inclusive team environment Company Overview: Amazon is a global leader in e-commerce and cloud technology, driven by a mission to be Earth’s most customer-centric company. Our remote jobs are part of our evolving workforce strategy to create flexible work opportunities while maintaining excellence in customer service. Join a team that values innovation, inclusivity, and personal development.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...