Research Department - Medical Assistant ID-15172
Summary:
The purpose of this position is to perform various outpatient care duties and prepare patients for examinations/procedures, including preparing patients for clinic visits by completing intake documentation, vital signs, height/weights and rooming; preparing and assisting in examinations/procedures; collecting lab samples and performing point of care testing. The Medical Assistant works under the direction of research leaders(s), clinical research coordinator(s)/ associate(s), investigator(s) to assist with drug, device or observational (non-treatment) studies. May assist Clinical Research Coordinators (CRC), Clinical Research Associates (CRA) and/or Clinical Research Nurses (CRN) with sample procurement, vital signs, data collection/entry, and screening. Performs various outpatient care duties and prepares patients for examinations/procedures. Documents patient information in medical record. Assists physicians/nurses as needed. May orders medical supplies. Performs routine laboratory functions. May assist with screening, data collection/entry for research studies.
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Responsibilities:
* Assist with research enrollment activities and processing required documentation. May assist the CRC/CRA/CRN with screening, data collection and data entry.
* Assist CRC/CRA/CRN with preparing lab packs, creating research patient folders, pick-up and delivery of laboratory specimens and study medications.
* Knowledge of the Belmont report and Code of Federal Regulations that govern clinical research
* Escorts or transports patient to exam rooms, treatment rooms or other areas as directed.
* Prepare patient for examination and treatment by Physician or other Provider; gather patient data regarding condition; take vital signs, height and weight and document this information in the medical record.
* Obtain past medical history and history of current illness/condition.
* Perform point of care testing as required for their position.
* Coordinate sample procurement according to research protocol. Obtain specimens from patients through venipuncture and capillary collection (blood), nasal, throat, skin and cheek swabs, and urine specimens from patients in accordance with Physician or other Provider order or written protocol; receive and labels specimens from patients and verify patient's information and transfer that information to specimen container. Facilitate transport of specimens.
* Verifies patients’ information and transfers information to specimen container. May assist in labeling and storing of blood, urine and other specimens for analysis.
* Prepare examination rooms by stocking rooms with appropriate medical supplies; dispose of medical waste and clean and maintain laboratory and examination room equipment.
* Cleans and maintains examination room equipment. Cleans and maintains examination rooms between patients.
* Perform EKG's as required per the research study protocol, in accordance with Physician or other Provider order or written protocol.
* Provide patients and families pre-printed instructions and educational material, as directed by Physician or other Provider.
* Upon completion of additional education, perform certain advanced tasks at Physician or other Provider request and pursuant to physician delegation or standing orders. Limited to: topical anesthetic (such as EMLA and Synera Patch).
* Accept and enter verbal orders from Physician or other Provider for labs, procedures, and radiology test. May NOT accept verbal orders for new medications or changes to medication prescription, i.e. dose, route, frequency. May enter orders into EMR.
* May respond to inbound interactions utilizing EMR to schedule and confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.
* May utilize EMR to proactively contact patients, caregivers, Physicians and the community to schedule and remind patient appointments, complete registrations and respond to inquiries following established protocols and workflows.
* May assist with scheduling appointments, check-in and check-out procedures, and Research Billing Review (RBR) reconciliation;conducts reports following established protocols to ensure patient safety and optimize research billing compliance.
* Intermediate to advanced computer skills including a variety of software applications (e.g. spreadsheet and database programs, interactive web-based software).
* Maintain skills and certifications required by the Research Department.
WORK EXPERIENCE
* Less than 1 year Minimum 6 months experience in a patient care setting preferred
EDUCATION
* High school diploma or equivalent required; additional training beyond high school required
* Completion of Medical Assistant program required
LICENSES AND CERTIFICATIONS
* Current Medical Assistant certification (through an accredited institution) Upon Hire required
* BLS / CPR Certification through American Heart Association within 62 days required
* IATA certification may be required if shipping biological substances within 90 Days required
JOB PROFILE
* Applies basic technical skills and knowledge of operational processes to perform straightforward and routine activities
* Understands how the assigned duties integrate with others in the team
* Depends on direct supervision to accomplish assigned tasks; accountable for developing own self to enhance contribution
* Uses standard operating procedures to guide own work and solve standard problems; escalates unfamiliar or difficult problems to a more experienced colleagues
* Responsible for the accuracy of own work
* Works within clearly defined standard operating procedures or methods and adheres to established quality guidelines
* Recognizes opportunities to provide good customer service and demonstrates courtesy in all interactions; effectively exchanges straightforward information
NON-MANAGEMENT SKILLS
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
