Retail Experience Mgr - Pacific Northwest

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About the position

Responsibilities

  • Works with dealerships to identify opportunity gaps using Key Performance Indicators.
  • Works with dealer to implement corrective measures to eliminate constraints in the dealer's sales process.
  • Works with dealerships to meet division stocking and inventory goals of branded parts, garments and accessories inclusive of stocking and minimizing obsolete inventory.
  • Ensures proper in-store and online sales processes to maximize dealer PG&A profitability.
  • Solicits and maintains compliance of PG&A stocking profiles.
  • Optimizes the buying experience through robust PG&A merchandising.
  • Develops and executes PG&A retail plans.
  • Leads showroom merchandising and accessorizing strategies to improve the overall retail experience.
  • Communicates merchandising successes, opportunities, and solutions to sales leadership and PG&A teams to drive results.
  • Drives sales and profitability through proper merchandising and overall presentation of motorcycles and PG&A within assigned dealerships.
  • Drives PG&A performance and profitability through the implementation of a PG&A sales process.
  • Ensures product displays are set timely and correctly based on merchandising fundamentals and designated planograms.
  • Works with dealers to maintain proper inventory through the setting of appropriate stocking profiles.
  • Directs dealers to proper resources, communicates with internal partners and escalates when appropriate to quickly resolve issues.
  • Leads customer-first mindset across the assigned dealer network.
  • Reviews customer satisfaction measurement tools and KPIs to understand strengths and opportunities.
  • Implements corrective and preventative procedures in store to ensure positive customer experience and dealer ratings.
  • Delivers training to dealer sales staff in critical areas of sales process and product knowledge.
  • Delivers training to improve dealer customer satisfaction in the dealership.
  • Ensures dealer staff is current on required training modules.
  • Manages share of floor, wall and displays for each motorcycle brand.
  • Confirms proper point of purchase materials set in store and online.
  • Supports the motorcycles field sales, events, and marketing teams in the planning and on-site execution of events.
  • Cultivates positive relationships with dealership teams.
  • Maintains front-of-mind brand awareness and brand loyalty.

Requirements

  • Bachelor's degree in business, marketing, or a related field strongly preferred.
  • 2-3 years of business and/or retail experience required; Business to Business sales and Powersports industry experience preferred.
  • Strong ability to influence decision-making and ability to construct a business case.
  • Working knowledge of dealer systems and processes and merchandising within a retail operation.
  • Ability to apply value selling principles and win through influencing.
  • Understanding, appreciation, and passion for the motorcycle industry.
  • Proficient in all MS Office software suites.
  • Demonstrated ability to communicate effectively, both verbally and in writing.
  • Must appreciate and maintain the highest level of customer service through relationship building.
  • Works semi-independently while taking direction/advice from manager and senior team members.

Benefits

  • Competitive compensation including a market-leading profit-sharing plan.
  • Employee Stock Ownership Plan and discounted employee stock purchases plan.
  • Generous matching contribution to 401(k).
  • Financial wellness education and consultation.
  • Comprehensive suite of benefits including health, dental, and vision insurance.
  • Wellness programs, paid time off, gym & personal training reimbursement.
  • Life insurance and disability offerings.
  • Paid volunteer time off through the Polaris Foundation.
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