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Sales Manager - SMB Outbound Sales (Remote - Western Region)

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Yelp is a leading technology platform designed to connect consumers with exceptional local businesses. With over 138 million unique monthly visitors, Yelp offers a powerful platform that allows small local businesses to reach new customers through innovative advertising solutions. Known for its user-friendly interface and trusted customer reviews, Yelp has established itself as an essential resource for people looking to discover and support local services and businesses. The company values diversity, inclusivity, and a strong commitment to fostering a collaborative work environment that emphasizes authenticity and teamwork. The role in focus is that of an Outbound Sales Manager based remotely within the Western Region of the United States, covering Pacific Time, Mountain Time, and Arizona Time Zones, specifically excluding the Bay Area. This full-time position carries a competitive annual salary range of $63,000 to $78,000 plus performance-based incentives. The primary responsibility of this role is to lead, coach, and motivate a team of 10-15 Inside Sales Representatives who specialize in outbound cold calling and consultative sales with a focus on small business clients. As a hands-on sales leader, the manager will execute strategic leadership to drive daily outbound activities while maintaining a dynamic and supportive team culture rooted in accountability, performance, and continuous learning. The Outbound Sales Manager will ensure that their team consistently meets or exceeds KPIs by providing targeted coaching through call reviews, live shadowing sessions, and structured one-on-one meetings. The successful candidate will have a data-driven approach, utilizing performance metrics to inform strategies that improve conversion rates and achieve or surpass monthly revenue targets. This role demands a leader who is not only skilled at managing high-volume cold calling efforts but is also adept at fostering career growth and professional development within the sales team. Yelp offers an inclusive environment that values diversity across race, age, gender identity, sexual orientation, and other individual characteristics. The company is committed to equal employment opportunities and supports candidates with varying backgrounds and experiences. Benefits start from the first day of employment and include comprehensive medical, dental, and vision coverage, paid time off, parental leave, wellness subsidies, and flexible working arrangements among others. This role is ideal for experienced sales leaders who thrive in fast-paced, remote-first settings and are passionate about leading teams that make tangible business impacts.
  • Reside in the Western Region of the United States including Pacific, Mountain, and Arizona Time Zones
  • Exclude candidates based in the Bay Area
  • Experience leading inside sales teams in an outbound, cold calling environment
  • Proficient in Salesforce CRM
  • Bachelor's degree or equivalent customer-facing experience
  • Ability to coach sales teams effectively
  • Demonstrated success meeting sales KPIs
  • Strong communication skills
  • Comfortable with remote work
  • Ability to analyze data and improve team performance
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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