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Sales Manager - SMB Outbound Sales (Remote - Western Region)

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## Summary _\*Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones. At this time we are not considering candidates in the Bay Area. _   Are you an experienced sales leader with a passion for building and guiding high-performing outbound sales teams? Do you thrive in fast-paced, goal-driven environments where your leadership directly impacts team success and business growth? If you're energized by coaching others and driving results, we’d love to connect.   At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.   We’re looking for a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp’s advertising solutions to small local businesses across the U.S. This is a hands-on leadership role where you’ll support, develop, and inspire your team to exceed sales goals through high-volume outbound cold calling and consultative selling. ## What you'll do: - Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment. - Drive daily outbound activity and ensure team members consistently meet or exceed KPIs. - Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates. - Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning. - Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results. - Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets. - Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients. ## What it takes to succeed: - Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment - Are well-versed in selling digital products to SMBs and using Salesforce CRM - Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement. - Strong coaching and mentoring skills with a commitment to developing others and fostering career growth. - Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements. - Excellent communication, organizational, and time management skills. - Comfortable working in a fast-paced, remote-first environment. - Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED ##

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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