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Salesforce Administrator – Remote ID-14794

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
In this role, you will be a key member of our growing Salesforce team (comprised of engineers and admins). This role is for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback from various business units, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is a top concern, and as such our Salesforce Administrators facilitate all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

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This role requires a good understanding of the Salesforce platform, and a desire to continue to learn new things in Salesforce. Our Salesforce Administrators must understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be comfortable working in a team environment, with stakeholders at all levels and can translate technical information into layman’s terms, clearly explaining design options and their potential impact.
How you’ll add value:

 

    • User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules etc.
    • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
    • Sandbox environment management.
    • Identify and gather requirements, translating into best practice, scalable solutions with a focus on user experience.
    • Identify unused or underutilized platform features.
    • Collaborate on R365’s Salesforce platform roadmap by working with the Salesforce team and stakeholders to define priorities.
    • Own the communication of any platform changes to end users and stakeholders.
    • Data management to improve R365’s Salesforce data quality, implementing rules and automation as needed.
    • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
    • User support tickets through Salesforce Cases and Slack/Jira.
    • Monitor and improve user adoption.
    • New user and ongoing user training.
    • Technical documentation.
    • Working with integrated applications including Intacct, Clari, Salesloft, LeanData, ZoomInfo, Spiff, Marketo, Bizible, Gainsight, Pendo, Freshdesk etc.
    • Other duties as assigned.
What you’ll need to be successful in this role:

 

    • Valid Salesforce Certifications in the following: Administrator, Business Analyst.
    • 2+ years of Administrator experience on Salesforce & Force platforms.
    • Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment.
    • Designing scalable, best practice solutions.
    • Excellent relationship-building skills.
    • Translating requirements into technical solutions.
    • Experience in change management and governance.
    • Training end users and key stakeholders.
    • Proven ability in producing technical documentation.
    • Available and responsive to questions.
    • Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
    • Experience working with Agile teams and use of tools such as Jira, https://monday.com, etc.
    • Experience working in a SaaS environment preferred.
    • Experience working with Apex Code and custom Apex Classes preferred.
    • Experience with managed packages and AppExchange preferred.
    • Experience with CPQ preferred.
    • Pacific Time Zone working hours preferred.
R365 Team Member Benefits & Compensation

 

    • This position has a salary range of $100K-$110K per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
    • Comprehensive medical benefits, 100% paid for employee
    • 401k + matching
    • Equity Option Grant
    • Unlimited PTO + Company holidays
    • Wellness initiatives

$100,000 – $110,000 a year

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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