SAVE CUSTOMER SUPPORT EXECUTIVE WFH REMOTE ID-9472

Description

Theau Techno is a leading technology company specializing in [industry]. We are committed to providing innovative solutions to our clients and delivering exceptional customer support. As a Customer Support Executive, you will play a crucial role in ensuring our customers receive the highest level of assistance and satisfaction.

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Job Responsibilities

  • Respond to customer queries in a timely and accurate manner, utilizing phone, email, or chat channels.
  • Identify customer needs and assist them in utilizing specific product features effectively.
  • Analyze and report product malfunctions by conducting thorough testing and replicating user scenarios.
  • Update our internal databases with comprehensive information on technical issues and noteworthy customer interactions.
  • Proactively monitor and address customer complaints on various social media platforms.
  • Collaborate with team members to share valuable insights, including feature requests and effective workarounds.
  • Educate customers about new features and functionalities, providing them with the necessary information to maximize product utilization.
  • Ensure the resolution of technical issues by following up with customers and confirming their satisfaction.
  • Collect customer feedback and collaborate with Product, Sales, and Marketing teams to enhance our offerings.
  • Assist in training and mentoring junior Customer Support Representatives.

Requirements and Skills

  • Proven experience as a Customer Support Specialist or in a similar Customer Service role.
  • Familiarity with our industry is a plus.
  • Proficiency in using help desk software and remote support tools.
  • Strong understanding of CRM systems and their functionalities.
  • Excellent written and verbal communication skills in English.

If you are a motivated and customer-focused individual with a passion for technology and delivering exceptional support, we encourage you to apply. Join our dynamic team at Theau Techno and contribute to our commitment to customer success.

SAVE CUSTOMER SUPPORT EXECUTIVE WFH REMOTE ID-9472

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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