<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Seasonal Healthcare Team Lead working remotely in USA, you’ll be a part of bringing humanity to business. #experienceTTEC</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"> Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"><strong>What You’ll Do </strong></span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Do you love leading? L</span></span><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">ooking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">You’ll report to the Service Delivery Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"><strong>During a Typical Day, You’ll</strong></span></span></p>
<ul>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</span></span></li>
</ul>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"><strong>What You Bring to the Role</strong></span></span></p>
<ul>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Associate degree, technical school, or equivalent work experience</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Engage and support your team while focusing on the overall team performance in a dynamic environment</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Comfortable with computer systems</span></span></li>
</ul>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"><strong>What You Can Expect</strong></span></span></p>
<ul>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Supportive of your career and professional development</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">An inclusive culture and community minded organization where giving back is encouraged</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">A global team of curious lifelong learners guided by our company values</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Ask us about our paid time off (PTO) and wellness and healthcare benefits</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement</span></span></li>
<li style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"> Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.</span></span></li>
</ul>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">The anticipated range is $19-$21/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;"><strong>About TTEC </strong></span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif;">#LI-Remote</span></span></p>
