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Senior DevOps Engineer - Edge at Zendesk summary:
A Senior DevOps Engineer - Edge designs, implements, and maintains critical distributed systems and microservices supporting over 100,000 customers. They focus on enhancing platform efficiency, reliability, and security, while collaborating across teams to build scalable and robust Edge architecture solutions. The role requires expertise in Go or Python, network protocols, containerization, and cloud technologies to ensure high operational reliability and seamless service integration.
Job Description Do you want to make an impact on the control plane that supports the Edge services used by 100.000+ customers? Are you passionate about building microservices and automation tools loved by developers and internal engineering teams?
We’re looking for a Senior Software Engineer to join our team and play a key role in leveling up the services powering the bridge between the internet and our infrastructure! Zendesk handles billions of requests every day (and we are on the critical path for every one of them), so we want to create and provide rock-solid solutions that our customers can rely on, and also build upon.
At Zendesk, we genuinely believe that to build a phenomenal product, you need great people. We value teamwork and take an agile approach to our development processes. We value our employees highly, offer a competitive benefits package, and ensure meaningful opportunities for professional growth in a diverse and inclusive environment. Zendesk believes in the importance of a healthy work-life balance.
What you will be doing
- Ship code to production and improve the experience of millions of Zendesk users!
- Design and implement components of Zendesk’s Edge architecture.
- Implement changes at the platform level, increasing the efficiency of multiple teams.
- Develop solutions protecting our systems from abuse and misuse.
- Work across organizational boundaries to integrate services focusing on releasing quality code and observability.
- Collaborate with development teams to investigate sophisticated performance and reliability issues spanning large distributed systems.
- Provide and institute proven practices around reliability, remediations, and solving problems.
What you bring to the role Required:
- Proven experience with Go or Python.
- Proven 3+ years of work history as a software engineer working on high-traffic, customer-facing distributed systems, or in a similar engineering role.
- Experience working with large codebases and shipping features and capabilities that meet a high level of operational reliability, security and scalability.
- Deep understanding of network protocols, DNS, TLS/SSL, load balancing.
- Experience with Nginx, Envoy or other proxy technologies.
- Knowledge of caching solutions, CDN (Cloudflare, Akamai, Cloudfront, Fastly, etc).
- Communication skills: you’re good at listening and speaking up.
Preferred:
- Experience with observability tooling for large distributed systems.
- Experience working with Docker and Kubernetes or other containerization solutions.
- Experience with Jenkins, Spinnaker or other CICD technologies.
- Experience with API-Gateway technologies.
- Experience with AWS or other cloud platforms.
#LI-JJ2
The Poland annualized base salary range for this position is zł235,000.00-zł353,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Keywords: DevOps, Edge Computing, Microservices, Distributed Systems, Go, Python, Docker, Kubernetes, Cloud Platforms, CI/CD, Network Protocols, Automation
