Small Group Sales Assistant ID-15478
The position of Small Group Sales Assistant exists to assist in the sales/renewal efforts for all groups and businesses size one to nine within the Blue Cross and Blue Shield of Kansas service area. This position is the first contact the customer has with Blue Cross and Blue Shield of Kansas.
"This position is required to be onsite for the first 4-6 months to complete the training period. Once the training period is completed this position is eligible to work onsite, hybrid, or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."
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Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
Why Join Us?
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Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
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Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
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Stability: 80 years of commitment, compassion and community
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Flexibility: options to work onsite, hybrid or remote available
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Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
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Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.
Compensation
$23.00 - $27.30 hourly
Non-Exempt 12
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Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
What you'll do
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Cultivate lasting relationships with existing and potential clients, seeking ways to increase customer satisfaction.
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Respond to inbound leads and develop existing inbound prospects into conversations and qualified sales opportunities.
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Document and track all such leads in TMS system and ensure proper follow up is done within a timely manner.
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Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale.
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Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
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Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products.
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May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services.
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Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines.
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Responsible for maintaining a working knowledge of policies and procedures while minimizing errors to meet or exceed company standards, working in a timely manner.
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Required to obtain and maintain a Life, Accident and Health license through the Kansas Insurance Department to secure all lines of business sold to the markets served by Small Group Sales.
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Must follow URAC standards as required for essential job functions.
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Assists in providing feedback for both in house and external forms and sales aids.
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Expected to assist in renewal/prospect sales efforts for all customers involved through direct response marketing.
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Complete the final completion step in mailing/faxing/emailing out the proposal packets by adding the correct brochures and drug pages for both new group and renewal proposals.
What you need
Knowledge/Skills/Abilities
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Polished phone demeanor, tone and etiquette is required.
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Strong analytical skills and demonstrated problem solving with ability to problem solve to resolution.
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Be open to continuing improvement through education and coaching.
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Ability to flex and change tasks quickly, including interacting with customers while simultaneously documenting information.
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Proficient at reciting sales scripts in a natural way
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Ability to accurately collect data, interpret and report results.
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Ability to understand compliance policies and procedures and to implement and adhere to all required compliance sales and marketing requirements.
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Capability to maintain compliance with regulatory agency requirements and established service levels.
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Strong computer skills in order to operate effectively with company systems and programs.
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Data entry experience is necessary.
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Understanding of Kansas Insurance Department, Centers for Medicaid and Medicare, and the Affordable Care Act rules, regulations, and guidelines, preferred.
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Detailed knowledge of all product lines offered by individual sales to include all subsidiary companies is preferred.
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A thorough knowledge of all individual products to include Medicare Supplement, Medicare Advantage, Part D, Dental, ACA, Life and Secure products is strongly preferred.
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Sign a non-compete agreement.
Education and Experience
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High School diploma or its equivalent is required.
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Two years of experience working with customers (phone and/or in person) with ability to interact one-on-one to understand the customer's needs.
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Proficient internet, PC and Windows skills with the ability to quickly learn and implement software and web-based tools to serve the caller.
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If not already attained, must acquire a State of Kansas insurance agents license within 60 days and must maintain license through employment.
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If not already attained, must acquire an America's Health Insurance Plans (AHIP) certification and Federally Facilitated Marketplace (FFM) certification.
Physical Requirements
Position requires use of the PC and telephone in sync up to 95% of the day
Benefits & Perks
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Base pay is only one component of your competitive Total Rewards package
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Incentive pay program (EPIP)
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Health/Vision/Dental insurance
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6 weeks paid parental leave for new mothers and fathers
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Fertility/Adoption assistance
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2 weeks paid caregiver leave
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5% 401(k) plan matching
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Tuition reimbursement
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Health & fitness benefits, discounts and resources
Our Commitment to Diversity, Equity, Inclusion, and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.
