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Sr. Technical Account Manager, Buy with Prime and MCF ID-14725

Description

We are seeking a proactive and customer-focused Senior Technical Account Manager (Sr. TAM) to drive post-launch success for Amazon Buy with Prime and Multi-Channel Fulfillment (MCF) products. You will work closely with merchants, developers, and internal teams to ensure seamless integration, optimize performance, and resolve technical challenges. Your expertise will help enhance merchant satisfaction and support the growth of Amazon’s innovative e-commerce solutions.

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Key job responsibilities

Post-Launch Support
  • Serve as the primary technical contact for merchants post-launch, ensuring smooth adoption and integration of Buy with Prime and Multi-Channel Fulfillment products.
  • Provide technical guidance and troubleshooting support to address issues related to API integrations, order management, and performance optimization.
  • Monitor merchant implementations to identify and proactively address potential roadblocks.

Post-Launch Customer Success Management

  • Partner with Account Management team to understand their business needs and tailor technical solutions to meet their objectives.
  • Conduct regular account reviews, sharing performance insights, and best practices to improve operational efficiency.

Technical Expertise

  • Act as a subject matter expert for Buy with Prime and MCF, staying up-to-date on new features, functionalities, and industry trends.
  • Support cross-functional teams by sharing technical knowledge and creating detailed documentation, FAQs, and training materials for internal and external stakeholders.

Process Improvement

  • Identify opportunities to streamline onboarding, integration, and support processes for merchants.

About The Team

Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) are helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime (BwP) is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.

Multi-Channel Fulfillment (MCF) aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP), a new business initiative for Amazon.

Basic Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
  • 5+ years working with external customer facing, or similar role.
  • Proven ability to troubleshoot technical issues, analyze data, and deliver actionable insights.
  • Ability to explain technical concepts to non-technical stakeholders.
  • Experience managing multiple accounts and priorities in a fast-paced environment.

Preferred Qualifications

  • Strong understanding of APIs, e-commerce platforms, and fulfillment operations.
  • Familiarity with Amazon Web Services (AWS), Buy with Prime, and Multi-Channel Fulfillment solutions.
  • Passion for delivering exceptional customer experiences and enabling merchant success.
  • Ability to work cross-functionally and influence teams without direct authority.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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