Staff Ruby Software Engineer at Zendesk summary:
As a Staff Ruby Software Engineer at Zendesk, you will lead the design and development of scalable, high-performance backend systems for IT Asset Management (ITAM). Your role includes architecting enterprise-grade solutions, building APIs, ensuring security and reliability, and driving technical mentorship across teams. You will collaborate closely with cross-functional partners to deliver next-generation IT asset tracking and management solutions within a multi-tenant SaaS environment.
Job Description
Join Zendesk and Shape the Future of IT Asset Management
Zendesk is expanding its Employee Service offerings, and IT Asset Management (ITAM) is a key pillar of this vision. We are building the next generation of asset management solutions , helping organizations track, manage, and optimize their IT assets directly within Zendesk. By leveraging the power of automation, integrations, and intelligent workflows , our ITAM solution will provide a seamless experience for IT teams and employees alike.
We are looking for a Staff Software Engineer to play a key technical leadership role in shaping the architecture, scalability, and extensibility of the ITAM platform. This role will focus on building enterprise-grade asset management capabilities , ensuring a secure, high-performance, and flexible solution that meets the needs of our customers.
If you’re passionate about high-scale software development, event-driven architectures, and delivering best-in-class enterprise IT solutions , we’d love to hear from you.
What You’ll Be Doing
Architect & Build the Next Generation of IT Asset Management
Design and develop scalable, high-performance backend systems for IT asset tracking, lifecycle management, and compliance enforcement.
Build and optimize GraphQL and REST APIs , ensuring seamless integrations with Zendesk’s ecosystem and external IT management tools.
Work on data modeling and storage strategies to efficiently manage large volumes of IT asset records.
Contribute to the evolution of Zendesk’s Employee Service platform , integrating ITAM with other service management capabilities .
Lead efforts to enhance observability, reliability, and security , ensuring compliance with IT governance standards .
Technical Leadership & Collaboration
Provide technical mentorship and guidance to engineers across the ITAM team.
Collaborate with Product Managers, Designers, and Engineers to define technical requirements and deliver high-quality solutions.
Participate in architecture discussions and system design reviews , ensuring ITAM scales to meet enterprise needs.
Work across teams to align ITAM functionality with workflows, automation, and approval processes within Zendesk.
Drive initiatives that improve developer experience, system reliability, and engineering efficiency .
Solve Complex Engineering Challenges
Optimize system performance and scalability , ensuring ITAM can handle millions of asset transactions across large organizations.
Implement event-driven architectures to support automation, notifications, and integrations with third-party IT tools.
Tackle multi-tenant SaaS challenges , ensuring asset management data remains secure, isolated, and performant .
Design solutions that enable deep customization and extensibility , allowing customers to tailor ITAM to their specific needs.
What We’re Looking For
Required Qualifications
8+ years of experience designing, developing, testing, and shipping enterprise-grade software .
Strong backend expertise in Ruby on Rails and experience with relational databases (MySQL/Aurora) .
Experience building high-performance, scalable APIs using GraphQL and REST .
Proven ability to architect and deliver complex solutions in a distributed, multi-tenant SaaS environment.
Deep knowledge of data modeling, indexing strategies, and efficient querying techniques .
Experience with event-driven architectures and messaging systems (e.g., Kafka, Sidekiq, or equivalent) .
Strong problem-solving skills and ability to tackle scalability, reliability, and security challenges .
Excellent communication and collaboration skills , with experience working across multiple teams.
Preferred Qualifications
Experience working on IT Asset Management (ITAM), IT Service Management (ITSM), or enterprise IT solutions .
Familiarity with workflow automation, approval systems, and IT compliance requirements .
Knowledge of observability and monitoring tools (e.g., DataDog).
Experience with multi-tenant SaaS architectures at scale.
Background in integration development , connecting IT asset systems with third-party tools and APIs .
Why You Should Apply
Be part of Zendesk’s future. IT Asset Management is a key pillar of our Employee Service strategy , with strong investment and executive support.
Solve complex technical challenges. Work on event-driven automation, high-scale IT asset tracking, and enterprise integrations .
Lead critical initiatives. Shape the architecture of Zendesk’s next-generation ITAM platform .
Work with top engineering talent. Collaborate with world-class engineers, architects, and technical leaders .
Enjoy flexibility and autonomy. Drive high-impact projects while maintaining a strong work-life balance .
Ready to Build the Future of IT Asset Management?
We’d love to hear from you. Apply now and help shape the next generation of Zendesk’s ITAM platform.
The Poland annualized base salary range for this position is zł278,000.00-zł418,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Keywords:
Ruby on Rails, IT Asset Management, Enterprise Software, API Development, GraphQL, REST API, SaaS Architecture, Event-driven Architecture, Backend Engineering, Technical Leadership
