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Support Staff

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Job DetailsJob LocationLa Jara Dental Clinic - La Jara, COPosition TypeFull TimeSalary Range$16.00 - $20.00 HourlyJoin Our Team at Valley-Wide Health Systems, Inc.We're looking for Support Staff team members who are passionate about patient care and thrive in a fast-paced, collaborative healthcare environment.Key Responsibilities:Patient Interaction & Front Desk SupportGreet patients warmly and professionally, whether in person or over the phone. Complete patient check-in and monitor waiting area, offering assistance with basic needs and questions. Check patients out promptly to ensure accurate tracking of appointments. Confirm daily appointments and assist with scheduling follow-ups. Direct patients to Patient Representatives for financial assistance. Schedule appointments with Financial Eligibility staff as needed. Educate patients on the medical home model of care, provider designation, and care team structure. Provide support staff coverage at other clinics within the same service line as needed (medical, dental, or behavioral health).Administrative & Operational SupportVerify and print provider schedules throughout the day. Respond to internal requests from clinics, departments, and partner organizations. Complete inbox, email, and EHR task responses in a timely manner. Clear out uncollected patient medications and documents weekly. Verify insurance coverage and co-pays, and audit daily encounters. Actively participate in monthly clinic meetings.Payment Collection & ReconciliationCollect payments and make bank deposits according to cashier protocols. Reconcile daily cash collections and maintain organized cash drawers. Reference and utilize the fee schedule appropriately. Process cash, check, and credit card payments for insurance co-pays, sliding fee, and private pay patients.Qualification & Requirements: High school diploma or GED required. BLS certification/training will be provided upon employment. Strong organizational and time management skills. Intermediate proficiency in Microsoft Word, Excel, and Outlook. Excellent communication skills in both personal and phone interactions. Ability to work in a team-based environment and provide cross-clinic support.Why Join Valley-Wide?Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.We offer a comprehensive benefits package, including:Free Health Insurance (additional plan options available)Employer-paid Air Ambulance Coverage (MASA)Employer-paid Basic Life, LTD, STDRetirement Match Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement PlanGenerous Paid Leave: Vacation: 10 days accrued per yearSick Leave: 12 days accrued per yearHolidays: 8 days per year + 2 Floating HolidaysFor more information and to apply, visit our website: Valley-Wide CareersEqual Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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