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Technical Account Manager ID-11282

Job Description

The TAM is responsible for the overall growth, quality, and satisfaction of the customer’s services relationship. The TAM will partner with our customers to ascertain their information technology priorities to set a long-term strategy for service delivery that aligns to their business objectives. The TAM is responsible for excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. Focus on creating a compelling customer experience. Creates a strategic relationship with key stakeholders within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals.

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Where is this job?

This job is located at 3 Park Plaza, Irvine, CA 92614, USA

Job Qualifications

•             A minimum of 3 years of experience in an enterprise support environment

•             Cloud-related consumption and management activities

•             Experience with Digital Transformation Projects and / or related activitie

•             Microsoft Certification(s) a plus

Required Skills

•             Account Management

•             Prospecting skills

•             Active Directory

•             Hyper-V

•             Office 365

•             Pipeline management

•             IT project management

•             Network and desktop operating systems

•             Azure, Dynamics

Soft Skills

•             Adaptable

•             Multitasking

•             Verbal communication

•             Detail Oriented

•             written communication

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