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Technical Customer Service Representative (Call Center)

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TEKsystems is looking to hire several Technical CSRs for a large company out of Delavan, WI!****If you have experience working hands on with technical products like lawnmowers, generators, filtration systems or just naturally handy and have customer service call center experience, please send your most updated resume to rsison @ teksystems.com - these resumes will be reviewed first prior to applications sent here. Interviews are first come, first serve.**Job Title: Technical CSRStart date: 06/09/2025Hours: Must be able to work 8a-5p, hybrid scheduleMust haves:Excellent verbal and written communication skills, and computer navigation and typing proficiencyHigh School or GED preferredWorking knowledge of MS Office Suite3+ years of SAP and ERP knowledgeMust have the ability to diffuse tough situations and handle high volume of customer interaction along with the stress levels that come along with that.Must be sympathetic and very patient as this clinic will be taking calls from primarily elderly individuals.Must be able to multi-task.Description• Answer calls and emails in a courteous and professional manner while always ensuring sufficient phone queue coverage. • Perform troubleshooting of product performance and application related inquires. • Coordinate warranty returns (RGAs) in accordance with company policies. • Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems. • Effectively communicate with cross-functional teams on a regular basis. • Create product replacement orders or issue credit to customer accounts whenever applicable. • Attend ongoing internal training to obtain technical knowledge of products to adequately address customer questions. • Conduct product evaluation trainings internally and externally. Minimal travel may be required. • Develop, implement, and maintain training materials as needed. • Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses. • Assist customers with product related questions. • Accurately document & record technical support calls in Salesforce.com. • Perform other tasks and duties as assigned.Additional Skills & QualificationsSalesforceSAPPump knowledgePlumbing knowledgeFrench bilingualInterview process: one virtual interview with me, and one onsite interview with Hiring Managers.Interviews are first come, first serve so submit your most updated resume to rsison @ teksystems.com to proceed with next steps!Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Rockford,IL.Application DeadlineThis position is anticipated to close on Jun 6, 2025.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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