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Technical Support Phone Agent (Remote)

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<strong><strong>Department:<br><br></strong></strong>12356 Enterprise Corporate - IAS Service Center Technology<br><br><strong><strong>Status:<br><br></strong></strong>Full time<br><br><strong><strong>Benefits Eligible:<br><br></strong></strong>Yes<br><br><strong><strong>Hou</strong><strong>rs Per Week:<br><br></strong></strong>40<br><br><strong><strong>Schedule Details/Additional Information:<br><br></strong></strong>1 pm - 10 pm rotating (including weekends)<br><br><strong>Pay Range<br><br></strong>$23.65 - $35.50<br><br><strong><strong>Job Summary<br><br></strong></strong>Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of patient and non-patient care areas.<br><br><strong><strong>Essential Functions<br><br></strong></strong><ul><li>Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.</li><li>Assists and documents routine maintenance in compliance with current policies and procedures.</li><li>Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.</li><li>Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.</li><li>Assists in various projects involving department moves and equipment installations.</li><li>Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.</li><li>Performs and documents department inventory.<br><br></li></ul><strong><strong>Physical Requirements<br><br></strong></strong>Work is subject to high-level visibility through exposure to patient population and to administration. Must work in patient care areas independently under stressful conditions. Must be able to lift/carry up to 35 lbs. Continuous standing and walking is required. Exposure to electrical hazardous equipment and potential biohazards exist. This position requires routine on-call responsibilities, due to schedules and support needs within the System. Must have reliable, personal transportation for daily trips to and from facilities, and also be able to carry equipment in personal automobile between facilities. This position must meet Defensive Driving Class and Motor Vehicle Report screening for certification to drive the company vehicles.<br><br><strong><strong>Our Commitment To You:<br><br></strong></strong>Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:<br><br><strong><strong>Compensation<br><br></strong></strong>Hourly base pay: $23.65-$35.50<br><br>Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training<br><br>Premium pay such as shift, on call, and more based on a teammate's job<br><br>Incentive pay for select positions<br><br>Opportunity for annual increases based on performance<br><br><strong><strong>Benefits And More<br><br></strong></strong>Paid Time Off programs<br><br>Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability<br><br>Flexible Spending Accounts for eligible health care and dependent care expenses<br><br>Family benefits such as adoption assistance and paid parental leave<br><br>Defined contribution retirement plans with employer match and other financial wellness programs<br><br>Educational Assistance Program<br><br><strong><strong>Education, Experience And Certifications<br><br></strong></strong>High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration, or related field preferred.<br><br><strong><strong>Compensation<br><br></strong></strong><ul><li>Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>Premium pay such as shift, on call, and more based on a teammate's job</li><li>Incentive pay for select positions</li><li>Opportunity for annual increases based on performance<br><br></li></ul><strong><strong>Benefits And More<br><br></strong></strong><ul><li>Paid Time Off programs</li><li>Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>Family benefits such as adoption assistance and paid parental leave</li><li>Defined contribution retirement plans with employer match and other financial wellness programs</li><li>Educational Assistance Program<br><br></li></ul><strong><strong>About Advocate Health <br><br></strong></strong>Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.<br><br>Technical Analyst - Associate

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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