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Telehealth Veterinary Technician - Part Time ID-11579

Our Opportunity:

Chewy is looking for a Telehealth Veterinary Technician to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the virtual care industry! Join a team that cares deeply about improving pet health compliance and providing outstanding customer service for both the pet parent and veterinary community. This is a Part Time position between 20-25 hrs / wk and shift lengths between 4-8hrs. The majority of these shifts will be during evenings and weekends. Team Members must be located in the following states: AZ, FL, IA, KS, OK, PA, TX, or WA. 

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What You'll Do:

  • The Telehealth Veterinary Technician will participate and champion the support and education to Chewy's pet parents on products and services that help animal health and wellbeing.
  • Provide subject matter expertise on companion animal health and wellness for Chewy Health.
  • Participate in program development and enhancing training procedures.
  • Identify and triage platform improvements and support innovative advancements.
  • Collaborate with Chewy Health Team Members on the development of current and new services and products.
  • Chewy offers full training and vital materials for the vet tech to support and provide effective communication with pet parents efficiently.

What You'll Need:

  • Active Vet Tech License / Certification (CVT, LVT or RVT)
  • A Veterinary Technology associates or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is required.
  • 3+ years of small animal veterinary experience or equivalent industry experience.
  • Must have proficient computer skills as this will require interacting with customers and Chewy Team Members remotely through an online platform.
  • Someone who accepts forward thinking and curiosity.
  • Has exemplary listening and problem-solving skills.
  • Ability to multitask comfortably.
  • Is comfortable collaborating with other veterinary technicians, veterinarians, applying a team-oriented environment.
  • Is passionate about helping people and pets with compassion and excellent customer service focus.
  • Strong verbal and written communication skills.
  • Comfortable in a fast paced, self-starter environment.
  • The Team Member's internet speed must be at least 50 Mbps (download) and 10 Mbps (upload).
  • Have a designated working space that is quiet and free from disruptions.
  • Minimal travel required.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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