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At TLCx, we’re not just connecting calls—we’re connecting people to opportunities that change lives. As a Sales Associate, you’ll help customers reach trusted mortgage brokers for refinancing or home purchases, and provide support on payments or account changes. Every conversation is a chance to create clarity, build trust, and make the process easier for someone. Oh yeah, and a chance to earn some lucrative commission!

What You’ll Do

  • Deliver exceptional customer experiences with every interaction
  • Share and promote our products and services in a way that feels helpful, not pushy
  • Confidently handle concerns or hesitations from customers
  • Communicate clearly in English, both verbally and in writing
  • Navigate multiple computer systems while staying engaged in conversation
  • Maintain focus while working independently in a home-based environment
  • Consistently meet or exceed personal sales goals
  • Demonstrate reliable attendance and adhere to your assigned schedule to ensure customers are supported when they need us most

What Helps You Succeed

  • Ability to communicate with empathy, patience, and professionalism
  • Comfort using technology, including typing and multitasking between systems
  • Focus and adaptability in a remote work setting
  • Dependability and accountability for being present and on time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Perks & Benefits

  • Automatic raises every 6 months
  • Bonus opportunities
  • 100% remote work—no commute, more balance
  • Fast-track advancement opportunities
  • Monthly recognition and awards programs
  • Ongoing referral bonuses
  • A supportive, fun team environment

Schedule: Tuesday-Thursday 11:30-8:00PM, Friday 10:30-7:00PM, Saturday 8:30-5:00PM. Schedules are in central time zone.

This is a Bring Your Own Device (BYOD) position, which means you’ll be using your own equipment to perform the role. To ensure a smooth and secure experience for both you and our clients, the following system requirements must be met. You’ll also need to install our software on your device, and we’ll verify your setup—including internet speed and system performance—during the interview process.

Required Equipment & Specifications:

  • Computer manufactured within the last 5 years
  • Windows 11 or newer operating system
  • At least 25GB of available disk space
  • 2.4GHz or faster Quad-Core Processor
  • 8GB RAM or more
  • Dual monitors (minimum 19" each)
  • Reliable internet connection: Minimum 10 Mbps download / 5 Mbps upload
  • Wired Ethernet connection (Wi-Fi not permitted)
  • USB-connected headset with microphone
  • Webcam
  • Smartphone (for location verification app)
  • Quiet, dedicated workspace free from distractions

Equal Opportunity Statement

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: From $12.50 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Work from home

Application Question(s):

  • Are you able to provide the required equipment that is listed in the job description?
  • Are you able to work the schedule listed in the job posting?
  • Are you willing to undergo a background and credit check?

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)

Location:

  • Little Rock, AR (Required)

Work Location: Remote

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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