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Crew Manager, Inflight

Other Jobs To Apply

Location: Logan Intl Apt (BOS-TRML) Cities: Boston - MARequisition ID: 79870 Job Description IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Inflight Team within the Customer Experience Division.Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.Responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving and supporting continuous improvements.Supports crews in the actual operation while consistently helping to deliver an on-time departure for our passengersWhat you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellency while maintaining safety standards Supports departmental and station goals and metrics Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement. Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives Ensures a quality product is consistently delivered to our customers Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure. Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people. Manage escalated service issues and be visible to your team members when problems arise. Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFAAll you'll need for successMinimum Qualifications- Education & Prior Job Experience Bachelor's degree in related field or equivalent experience/training 3+ years of relevant experience Must be able to work shift work, including weekends and holidays. Must be able to work on-site at assigned base/location. Preferred Qualifications- Education & Prior Job Experience Current Flight Service, Passenger Service or Passenger Sales experience An understanding of working with a contract labor group is desirableSkills, Licenses & Certifications Ability to coach, develop, and lead a team of Flight Attendants Available to work shifts that include early mornings, late nights, weekends and Holidays. Along with the flexibility of shift changes for operational needs Excellent interpersonal, planning and organizational skill Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team Neat, well-groomed and capable of making a positive impression Be service oriented Able to push/pull force of up to 60 pounds Successfully perform physical requirements of the job, including emergency evacuation drills Ability to effectively coordinate multiple projects at the same time Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Ability to secure appropriate airport authority and/or US Customs security badges Must Pass U.S. Department of Transportation (DOT) mandate drug test What you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.Cities: Boston - MARequisition ID: 79870

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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