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Sr. Technical Program Manager, Remote Repairs & Processes

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We are seeking a highly motivated and experienced Technical Program Manager to join our team at Tesla. In the Sr. Technical Program Manager, Remote Repairs and Processes role, you will be responsible for owning and optimizing remote service activities within the Industrial Storage fleet. The successful candidate will maintain high standards for process additions, prioritize activities to align with organizational goals, and drive efficiencies in remote repairs, acting as a key liaison between Operations teams and cross-functional partners for successful change management.<br><br><b>Responsibilities</b><br> <ul><li>Serve as the keeper of a prioritized list of activities requiring support from other teams (e.g., Service Engineering, Project Engineering, or Product Management) to resolve issues, facilitating cross-functional collaboration to achieve resolutions</li><li>Be responsible for all remote service processes, managing changes while holding high standards and ensuring they align with company goals </li><li>Develop methods of remote service activities prioritization based on organizational objectives, balancing fleet-wide needs with daily operations in Industrial Storage</li><li>Drive high-impact goals in remote repairs, improving overall efficiency of remote support workflows while supporting high growth rates of operating fleet</li><li>Improve key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for remote repairs</li><li>Clean and manage the backlog of invalid open activities, evaluating their relevance and processing them to maintain operational efficiency</li></ul> <br><br><b>Requirements</b><br> <ul><li>Bachelor's Degree in Engineering or equivalent experience</li><li>Minimum of 5 years of experience in program management, operations, or a related field, with a strong focus on process optimization and remote service activities in energy or technical environments</li><li>Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals</li><li>Strong understanding of troubleshooting issues on large-scale batteries and power plants, including remote engineering support</li><li>Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions</li><li>Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders</li></ul> <br><br><b>Compensation and Benefits</b><br> Benefits<br><br>Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:<ul><li> Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction</li> <li> Family-building, fertility, adoption and surrogacy benefits</li> <li> Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li> <li> Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li> <li> Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li> <li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li> <li> Company paid Basic Life, AD&D, short-term and long-term disability insurance</li> <li> Employee Assistance Program</li> <li> Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li> <li> Back-up childcare and parenting support resources</li> <li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance</li> <li> Weight Loss and Tobacco Cessation Programs</li> <li> Tesla Babies program</li> <li> Commuter benefits</li> <li> Employee discounts and perks program</li> <ul>Expected Compensation<br>$100,000 - $216,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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