American Airlines Customer Support Representative (Work From Home) ID-9192

Description

Join American Airlines as a Customer Support Representative and help provide world-class service to our valued customers from the comfort of your home. As an integral part of our team, you will be the first point of contact to address customer inquiries, resolve issues, and ensure a seamless travel experience.

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Requirements

  • High-speed internet connection and a quiet workspace
  • Excellent communication skills, both written and verbal
  • Ability to work flexible hours, including weekends and holidays
  • Proficiency in computer skills and ability to navigate multiple systems
  • Previous customer service experience is a plus

Responsibilities

  • Respond to customer queries via phone, email, and chat
  • Provide accurate information regarding flights, policies, and services
  • Assist with booking, modifications, and cancellations
  • Handle customer complaints and provide appropriate solutions
  • Maintain a high level of professionalism and empathy in all interactions
  • Keep records of customer interactions and transactions

Benefits

  • Competitive hourly rate
  • Comprehensive health, dental, and vision insurance
  • Generous travel perks and discounts
  • Paid time off and holiday pay
  • 401(k) retirement plan with company match
  • Ongoing training and professional development opportunities

Educational Qualifications

  • High school diploma or equivalent required
  • Bachelors degree in a related field is a plus

Company Overview

American Airlines is one of the largest and most respected airlines in the world. We are dedicated to providing our customers with exceptional service and a positive travel experience. Our team members are our greatest asset, and we are committed to fostering an inclusive and innovative work environment. Join us and become a part of a company that values your contributions and supports your career growth.

Apply today to join the American Airlines family and take the next step in your career

American Airlines Customer Support Representative (Work From Home) ID-9192

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