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Bilingual (Spanish / English) Medicare Sales Agent - Miami, FL ID-21917

Up to $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Guaranteed base pay monthly sales incentive earning potential.

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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

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We are growing our team in Miami, FL and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

If you reside near Miami, FL you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges. 

Work Schedule:

  • Operating hours: Monday – Friday 7:00am – 8:00pm local time; your shift will be provided during training with rotational weekend work
  • Full time position with flexibility desired based on the seasonality of our business

Work Location:

  • Fast forward your success by participating in our onsite training program in a standard day shift for 6 – 10 weeks

Primary Responsibilities:

  • Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale
  • Follow up with members on questions or to review current or new products and services
  • Navigate multiple computer systems to document member information while maintaining active listening and engagement with member
  • Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs
  • Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
  • Meet the goals established for the position in the areas of performance, attendance, and consumer experience
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification 

Compensation & Benefits:

  • As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience
    • Compensation = Base pay monthly sales incentive
    • Average annual earnings $50K – $65K through a combination of base plus sales commissions
    • Top performers can earn $80K( )
  • Sign-on bonus of up to $3,000 for external candidates
  • 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • Fun and competitive work environment focused both on teamwork and individual success!
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) OR 4 years of customer service/sales experience
  • Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
  • Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed
  • Must live in commutable distance to our 1000 NW 57TH Court, Floor 5, Miami, FL 33126 office
  • Bilingual (English / Spanish)

Preferred Qualifications:

  • Previous sales experience
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Flexibility to customize approach to meet all types of caller communication styles and personalities  

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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