Customer Service Advisor with Hebrew in Georgia - Europa (EMEA)

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<p style="text-align:inherit"></p><p style="text-align:left">Job Title:</p>Customer Service Advisor with Hebrew in Georgia - Europa (EMEA)<p style="text-align:inherit"></p><p style="text-align:left">Job Description</p><p>We are happy to share that Georgia is the newest location on the Concentrix map! Join our team and start your career journey with us. We are just a few clicks away!</p><p></p><p>Concentrix is ​​an employer with an extremely diverse portfolio and combines everything you desire from your new job: dynamics, teamwork, diversity and much more! Whether you are a student, novice or already have an established profession in the field of commerce, finance or technical field, regardless of your ability to work on full or part-time, we can help you develop in a healthy working environment, building together a positive customer service atmosphere. The employees in our offices create fruitful communication with the end customers of our partners via phone, chat or email.</p><p></p><p>Welcome to our virtual world! Concentrix digitizes the entire application and selection process and offers you 100% online onboarding. Your new workplace will also be at home, but you will work virtually together with your team!</p><p></p><p>If you want to go through the virtual selection adventure with us and want to experience the benefits of working from home and work as a Customer Service Agent through various media such as phone, email or chat, then we are looking for you!</p><p></p><p><b>All that we expect from you</b><b>:</b></p><ul><li>Excellent customer service, focused on all enquiries and provided services</li><li>Finding the right solution for each individual problem</li><li>Providing all necessary information for new products and promotions</li></ul><p></p><p><b>You have the necessary skills that we are looking for!</b></p><ul><li>Good communication skills</li><li>Excellent written and spoken Hebrew</li><li><span><span>B2</span></span><span><span><span> </span>level of English</span></span></li><li>High school diploma</li><li>Problem-solving skills to find the right solution for any issue</li><li>Solid computer skills</li><li>Flexibility and positive attitude</li></ul><p></p><p><b>Concentrix offers:</b></p><ul><li>Remote work from home, guaranteeing a healthy environment</li><li>Flexible working hours, ensuring a good work-life balance</li><li>Competitive salary</li><li>Medical insurance</li><li>Life insurance</li><li>Performance bonus</li><li>Internet allowance</li><li>Meal vouchers</li><li>Various career development opportunities</li><li>Holiday pay</li><li>Team and Concentrix events</li></ul><p style="text-align:inherit"></p><p style="text-align:left">Location:</p>GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs<p style="text-align:inherit"></p><p style="text-align:left">Language Requirements:</p><p style="text-align:inherit"></p><p style="text-align:left">Time Type:</p>Full time<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank" rel="noopener noreferrer">Job Applicant Privacy Notice for California Residents</a></b></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...