EMEA Investigator ID-8716
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Concentrix Corporation is seeking an EMEA Investigator (Reactive) to support the Regional Investigations Director in EMEA (Insider Risk & Compliance – Global Security team).
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Role Description:
The Insider Risk & Compliance (IR&C) - Reactive Investigator EMEA reports into the Regional Investigations Director EMEA and collaborates closely with colleagues in Operations, Human Resources, Legal, and Compliance across the region. You will support our corporate response to independently conduct complex and sensitive internal investigations that may include fraud, bribery & corruption, IT security and data privacy incidents. In addition, the IR&C team proactively conducts No Notice Inspections (NNI’s), Global Security Assessments (GSA’s) and Fraud Risk Assessments (FRA’s) to keep Concentrix, and its clients risks at a minimum. This role will offer the opportunity to work with key stakeholders and senior management as well as liaising with Law Enforcement.
Responsibilities:
Every day as an IR&C Reactive Investigations team member is unique and depending on the day you will…
- Conduct internal investigations end to end including analysis of allegations, designing investigation and interviews plans, collect documentary evidence including data analysis, conduct investigation interviews, and hold meetings with senior management.
- Effectively and sensitively interact and communicate with individuals involved in the case, managing the expectations of business leaders, executives and affected employees.
- Manage and prioritize a caseload of multiple internal investigations and prepare and maintain appropriate case files/documentation for each, including timely maintenance and updating of appropriate case management systems in-line with internal protocols.
- Author detailed professional investigation reports that contain objective and sound findings and provide advice regarding corrective action as well as preventive action to improve internal controls.
- Conduct open-source intelligence (OSINT) research to support investigations.
- Collaborate with other IR&C team members to conduct investigations. Work with other investigative partners on security and investigative enhancements and process improvement initiatives.
- Maintain strict discretion and confidentiality regarding assignments and investigations.
- Partner with other business units to develop and deliver employee training to maintain fraud and security awareness and minimize incidents.
- Deliver exceptional, individualized, and attentive customer service to department clients throughout investigations and incidents.
- Be flexible with work hours, as you may be required to respond to critical investigative matters that may fall outside of your pre-scheduled working hours.
- Be open to travel as it may be required
Accountability:
- Investigative experience as a corporate investigator or Law Enforcement professional with a minimum of 10 years or more of experience in investigative practices, including: conducting internal interviews; locating, reviewing, and analyzing data; preserving evidence; and producing cohesive and thorough written investigation reports.
- Ability to navigate ambiguity and get to the root cause of an issue, communicating complicated concepts clearly and simply. Great time management, communication and organizational skills.
- Ability to sensitively manage highly emotive situations with the credibility and confidence to challenge conflicting views of employees at all levels in the organization.
- Extensive practical experience and proficiency in Open-Source Intelligence (OSINT)
- Excellent critical thinking and analytical skills to assess the quality and relevance of evidence.
- Experience with standard case management systems, including entering and maintaining case documents and evidence.
- Excellent written and interpersonal communication skills.
- Experience in fundamental business skills; proficiency in standard office software programs, such as word processing, spreadsheets, presentation software, and collaboration tools (Teams, Outlook, Zoom, etc.)
- Experience in leading a security operations or investigative team or history of increasing responsibility in a security or investigative operations structure.
- Experience interfacing with local, state, federal or international law enforcement agencies.
Qualifications:
- Bachelor’s / Master’s degree in Criminology preferred or equivalent experience
- Certified Fraud Examiner (CFE) or willing/able to certify within 12 months of employment
- 10+ years of experience working in internal, fraud or cyber investigations
- Expertise in risk identification and risk reduction in the BPO industry strongly preferred
- Interview training such as the PEACE model
- Must demonstrate strong writing, speaking and presentation skills
- Strong people management skills
- Proficient with Microsoft Office: Outlook, Word, Excel and PowerPoint
- Expert in investigative triage, case management and report writing
- Track record investigating criminal, sensitive or confidential matters
