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Junior Technology Associate ID-21834

Our Company Promise


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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Job Description:

When applying for this role, you'll be asked to submit a resume. You're strongly encouraged to include the below information on your resume, so our Recruiting Team can best align Candidates with the correct JTAP Team based on your knowledge, skills, and abilities.

  • The name of your formal technology program, institution/organization, and your graduation or completion date
  • Any relevant coursework or technical skillsets (ex: Java, Python, Mastering machine learning, etc.)
  • Examples of how you've applied your experience to projects or work (ex: applications or websites you have created)
  • Your work or volunteer experience

 

Job Summary

  • The Technology Junior Associate Program will allow Junior Associates the opportunity to apply their formal technology training in a professional setting while gaining additional skills, knowledge and experience

  • Will develop leadership and communication skills, professional development and continued technical training as they develop in their position

  • Will have a leader as well as a mentor to guide them as they begin their career in Technology

  • Should be eager to gain technical skills and immerse themselves in the Southwest Culture and their Southwest Airlines Team

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico.

  • This posting is for one JTAP position supporting the Airline Products team. Review the information below to understand what this team does.

    • Airline Products: Supports Southwest Business and Southwest Business Assistance through Salesforce. They cater to the needs of corporate customers and provide dashboards, check bookings, upcoming travel, contract limits, cost savings, and more. This team prefers Candidates to have experience with AWS, Node.js, Python, Serverless Technologies, Lambda, and S3.

 

Responsibilities

  • Begin to analyze, design, develop program code, test, document, and implement functionally that is technically sound and well integrated into application systems in accordance with business and customer requirements and Technology methodologies and standards

  • Understands at a general level how technology platforms/architectures are applied to systems and automated business solutions

  • Will be responsible for Junior Associate Program requirements including continued training and development and mentorship along with demands of day-to-day responsibilities

  • Demonstrate ability to grow technical skillset to include taking on more software development work

  • Must be able to meet any physical ability requirements listed on this description

  • May perform other job duties as directed by Employee's Leaders

 

Knowledge, Skills and Abilities

  • Basic knowledge of software development methodologies, practices, concepts, and technologies

  • Demonstrate programming aptitude and ability for logical and abstract thinking

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • With assistance, will start to facilitate and complete analysis, design, and programming of viable solutions to business problems according to user specifications

  • Able to work effectively in a strong collaborative and team oriented environment

  • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.

  • Able to prioritize effectively.

  • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.

Education
  • Required: High School Diploma or GED
  • Required: Completion of a formal Technology training program that includes coursework in programming languages (Java, HTML, CSS, SQL, AWS, CI/CD, Chrome Developer Tools, Cloud), cybersecurity, IT help desk, data, web development or other related technical studies

 

Experience
  • N/A

 

Licensing/Certification
  • N/A

 

Physical Abilities:
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

 

Other Qualifications:
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary.
  • May require extended work hours per Leader's request

 

Pay & Benefits:

  • Competitive market salary from $64,900 per year to $72,100 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

 

Benefits you'll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
  • Potential for annual ProfitSharing contribution in the Southwest Retirement
  • Savings Plan- when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including
  • pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more Benefits you'll love: https://careers.southwestair.com/benefits

 

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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